Company Description:
We Dream. We Do. We Deliver.
At Merkle, a dentsu company, we power the experience economy. Whether we’re building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it’s all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu’s legacy of innovation and creativity originating in Japan, we’ve spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences.
We’ve been named a global “Leader” by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.
Innovation at Our Core: As part of dentsu’s global network, Merkle pushes the boundaries of customer experience, integrating creativity, technology, and data to drive real-world impact. For over 35 years, we’ve been innovating to meet the changing needs of our clients.
Global Reach with Local Expertise: With over 16,000 employees across 30+ countries, and part of a 70,000 employees’ network at dentsu, Merkle blends global insights with a deep understanding of local markets to deliver personalized, effective solutions.
Collaborative Culture: At Merkle, your ideas and contributions truly matter. You’ll join a team that fosters innovation, collaboration, and creative problem-solving. Together, we work on impactful international projects, making meaningful connections every step of the way.
Job Description:
Responsible for leading the design, customization, and optimization of the CRM platform, ensuring robust integration, advanced data analytics, and scalable solutions that align with the domain’s strategic objectives and drive customer relationship excellence while identifying new opportunities within the customer
Key Responsibilities:
- Lead the design and development of complex digital solutions in the CRM Domain
- Lead the development of complex software solutions.
- Provide technical guidance and mentorship to junior engineers.
- Ensure architectural integrity and consistency across the software development lifecycle.
- Develop and maintain software architecture documentation.
- Participate in project planning and estimation activities.
- Drive continuous improvement initiatives within the development team.
- Act as a subject matter expert (SME) for pitches and client work.
- Contribute to the vision and strategy of the team
Requirements:
- Excellent knowledge and experience in CRM Systems: Microsoft Dynamics in both backend and frontend (preference), Salesforce, HubSpot.
- Be able to implement efficient, scalable, and maintainable CRM solutions.
- Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues.
- Experience in leading and managing project development in Agile or Scrum environments.
- Experience with CI/CD and version control tools (e.g., GitHub, GitLab, Bitbucket, Jenkins, etc.).
- Ability to work independently and as part of a team, managing multiple priorities and deadlines and guide junior members.
- Databases· Ability to query databases for customer data extraction and reporting.Scripting & Automation
- Strong programming skills in APEX, C#, .net, others.API Integration
- Strong understanding of REST/SOAP APIs for integrating CRM with other systems.Data Analysis & Reporting
- Strong experience with Excel, Power BI, Tableau or others to analyze customer data and generate insights.Customer Data Management
- Strong understanding of data segmentation, customer lifecycle, and personalization.Troubleshooting & Debugging
- Ability to diagnose CRM-related technical issues and provide solutions.
- Team player with organizational skills and dedicated to transparency.
- Work visa sponsorship is not available. For local documentation (NIF, NISS), please consult Portuguese authorities.
Enjoy 2 additional volunteering days to support your passion project
Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental Health First Aider and Employee Assisstance program to support your well-being
Health insurance (also possible for family members)
Cutting Edge Technology & Latest IT tools
Software-house environment
- Agile and Flexible working hours
Hybrid working: we combine flexibility with in-person collaboration, with an expectation of 1 day per week/ 4 days per month in the office
Focus on career development
Full access to Dentsu Academy, our global online learning platform
Beers, foosball, and ping-pong! #workhardplayhard
Free breakfast every second Wednesday of the month
- At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society."
We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.
