*** This role is remote in Portugal only***
Are you a tech fan who loves giving people great service? Do you enjoy helping others navigate software, apps, and ecosystems? We are looking for enthusiastic Polish speakers to join our premier, work-from-home customer support team located exclusively in Portugal.
In this role, you will represent one of the world's most iconic, well-designed technology brands. You won't just be answering repetitive questions—you will be the voice of the brand, acting as a trusted guide. Whether a customer needs help recovering their account, syncing their smart devices, organizing their digital subscriptions, or troubleshooting a software update, you will calmly and friendly guide them to a seamless solution.
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Customer Support: Interact with Polish-speaking customers via inbound phone calls, chats, or emails in a polite, professional, and empathetic manner.
- Technical Troubleshooting: Identify and solve problems involving device connectivity, operating systems, cloud applications, software updates, and user accounts.
- Account Security: Assist customers with private data, password changes, and subscription management while strictly maintaining user privacy and data security.
- Customer Education: Patiently explain technical processes in clear, simple terms that anyone can understand, turning a frustrating tech issue into a positive experience.
- Case Documentation: Accurately log interaction details and technical notes into our internal global database to track ongoing customer journeys.
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Language Proficiency: Native or near-native fluency in Polish, combined with a solid B2 level of English (English is required for internal training modules, system tools, and team communication).
- Location Integrity: You must already reside legally in Portugal with valid local documentation (NIF, NISS, and residency/work permit). Applications from outside Portugal will not be considered.
- Communication Skills: A natural passion for helping people, excellent active listening skills, and the ability to explain tricky problems in simple words.
- Tech Savvy: A genuine interest in consumer electronics, apps, and operating systems. You should be comfortable learning how new software functions.
- Adaptability: The capacity to thrive in a fast-paced environment where software features and procedural rules can update frequently.
- Experience: A background in customer service or tech support is nice to have, but a positive attitude and a willingness to learn matter most. We provide extensive paid training!
Because this is a 100% work-from-home position, you must have a suitable environment to ensure high-quality service:
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A quiet, private, and distraction-free room within your residence.
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A stable, high-speed fiber internet connection (minimum 15-30 Mbps download/upload) with a direct Ethernet cable connection to your router.
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100% Work from Home: Say goodbye to daily commutes. We ship high-end corporate computer gear and extra tech equipment right to your door in Portugal.
- Competitive Salary Package: A stable monthly base salary plus performance bonuses, language premiums, and a daily food allowance.
- Comprehensive Health Benefits: Private health and life insurance coverage starting from day one of your contract.
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Paid Technical Training: A thorough, world-class training program to fully prepare you for the technical and communication standards of the brand.
- Real Career Growth: Clear pathways for professional advancement into roles like Team Leader, Quality Assurance, Trainer, or Technical Support Specialist.
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Multicultural Culture: Join an inclusive, supportive global community of professionals where your voice is valued.
