This position is strictly open to candidates who are already legally established and living within Portugal.
Are you aiming to elevate your professional trajectory within a diverse, high-energy corporate hub in Lisbon? We are actively recruiting driven Russian-speaking Customer Support Representatives to join a multicultural division representing a premier global social media platform. Serving as the primary point of contact for users, you will help cultivate an online ecosystem that is secure, functional, and highly collaborative.
In this role, you will champion user satisfaction and safeguard digital communities:
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Inbound Support: Deliver elite service to Russian-speaking platform members via digital chat and email, managing inquiries regarding profile access, data security, and overall application features.
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Technical Problem-Solving: Research and resolve technical anomalies to ensure a seamless, friction-free user journey.
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Safety Promotion: Inform and guide users on platform policies and community standards, cultivating a safe and welcoming digital environment.
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Service Metrics: Consistently achieve daily operational targets for speed and quality while maintaining an empathetic, professional approach.
We value potential and cultural alignment over deep technical backgrounds. If you are eager to learn, our paid training framework will prepare you for success.
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Linguistic Skills: Native or near-native mastery of Russian, combined with a strong operational command of English (minimum B2 level) to successfully navigate internal training and corporate communication.
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Mandatory Legal Status: You must currently hold valid Portuguese residency (Título de Residência), an official Refugee Card, or European Union citizenship.
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Please note: We do not offer international relocation support or visa sponsorship. Out-of-country applications will not be processed.
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Professional Background: Prior experience in a customer-centric environment or hospitality role is preferred but completely optional.
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Roster Flexibility: The capacity to adapt to a fast-paced environment and work variable, rotating shift schedules.
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Base Earnings: €1,237 gross monthly salary (distributed across a standard 12-month payroll).
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Weekly Hours: A consistent 40-hour work week, structured over 5 working days.
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Daily Shift Design: 8 hours of active service paired with a 60-minute unpaid lunch break.
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Operational Window: Rotational shift patterns scheduled Monday through Sunday, operating anytime between 07:00 AM and 00:00 AM (Midnight).
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Career Trajectory: Transparent avenues for vertical growth; we regularly advance internal professionals into specialized Analyst, Coach, and Team Leader positions.
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Medical & Well-being: Comprehensive private healthcare coverage starting from your first active day, alongside dedicated wellness resources.
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Modern Work Culture: Work from a state-of-the-art, tech-focused office alongside a vibrant team representing more than 50 nationalities.
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Social & Lifestyle Extras: Access to complimentary Portuguese language modules, corporate sports clubs, group surfing excursions, and regular team-building celebrations.
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Corporate Stability: Enjoy peace of mind with secure employment tied to one of the most visible and influential entities in modern technology.
