About the job
The main objective of the Quality and Risk Management team is to ensure that the quality of the Operations Department's production is monitored, including activities under service, contracts with BNP Paribas entities (sites). It also supports the development of WM and product offerings
As such, your mission will consist in carrying out various cross-functional controls and analyses and producing quantitative and qualitative reports
Finally, you will be involved in various projects impacting your activity, contributing to an accurate development and testing of necessary programs / applications that aims to ensure a robust system flow
Your Main Activities Are
Control data (positions/balances) between Front Office and Back Office applications
Control and validate the performance of customer estimates in Front Office applications
Control order flow, between Execution, Front Office and Back Office applications
Support and develop end user computing tools (MS Access VBA) for operations, allowing a control on order flow and data flow
Participate to the controls of the activity
Coordinate various cross-functional tasks between various Operations departments (site support, error account monitoring, among others)
Define, produce and exploit quantitative indicators for all Operations departments (monthly) and for the sites (quarterly)
Guarantee a quality customer service to the various banks (quarterly indicators, regular control, follow-up of requests, among others)
Participate in Continuous Efficiency Improvement projects within the Operations department
Ensure the operational integration of new products by coordinating analyses and their drafting
Reports to Quality and Risk Management Team Leader
System flow mapping
Theoretical contribution for system quality improvement
Rewriting of procedures
Contribution to the creation of new operational control framework
Provide support to the definition and implementation of new setups
User Acceptance Testing (UAT) preparation and execution
Training
Profile and Skills to Success
Bachelor's Degree in Economy, Finance, Business Administration and Accounting
Experience in customer service, business support or middle office jobs
Knowledge of banking activities and operations
Knowledge of IT banking systems
Proficiency in VBA for simple MS Access queries and Excel macros
Proficiency at analysis and understanding complex processes
Proficiency in Excel, Access and Business Object
Fluency in English
Organisational ability
Customer-oriented
Team spirit
Communication skills
Command of digital applications
Rigor and method
Flexibility to deal with outstanding situations
About the Team
Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking and Services) and Corporate and Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, Small and Medium Entreprises (EMEs), corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance
Since 2015, BNP Paribas (BNPP) Wealth Management (WM) has a competences centre in Lisbon named the Portugal International Markets Hub (PIMH). This centre manages certain activities for the International Markets (IM) sites of BNPP WM namely Switzerland, Luxembourg, Germany and Monaco
#LI-Hybrid
Why joining BNP Paribas?
Leading banking institution
Leading player in banking and financial services in Europe, BNP Paribas operates in 64 countries and has nearly 178,000 employees, including more than 144,000 in Europe
International reach
The Group holds key positions in several areas of banking and financial services that are structured around three operating divisions:
Corporate & Institutional Banking (CIB) connects companies needing financing and institutional clients looking for investment opportunities division that offers tailored financial solutions for corporate and institutional clients
Commercial, Personal Banking & Services (CPBS) brings together all our commercial banks and several specialised businesses heard
Investment & Protection Services (IPS) combines a unique continuum of products and services across protection, saving, investment and real estate including specialised businesses offering a wide range of savings, investment and protection services
Our presence in Portugal
In Portugal since 1985, BNP Paribas today has more than 9.220 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 centres of expertise providing value-added services to various countries where the BNP Paribas Group also operates.
Diversity and Inclusion commitment
BNP Paribas ´ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group’s Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility – Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:
Promote a fair and unbiased recruitment process and offer professional development opportunities to all employees
Celebrate diversity and advocate for inclusion, both externally and internally, encouraging employee’s participation, creating space for different voices to be heard.
To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.
Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices.
Commitment towards work/life balance
Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life.
To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page .
- Please note that only applications submitted in English will be considered.
- In case you are selected for this role, further documentation will be requested to support your hiring process.
