About Uber
Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use every day. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.
About the Role
The EMEA mobility business has built a Fleet Account Management team with the main goal of helping Fleets grow and boost their earnings on the platform. We are looking for a self-motivated, autonomous, and well-organized Fleet Account Management Specialist II to join the team to support Operations with a focus on growth and expansions in the operated markets.
What You'll Do-
Maintain frequent communication via different channels with the assigned Accounts (Taxi Fleets), prepare comprehensive data analysis using available tools, and offer personalized recommendations, aiming for business optimization and Taxi Fleets' growth
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Solve Taxi Partner requests and escalations in a timely manner and follow up on recommendations being implemented
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Support in creating processes in order to optimize the acquisition and engagement of our partners.
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Expand our taxi partner relationships in your area and acquire new cooperation partners
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Taxi Fleet acquisition to improve our supply in defined/strategic cities
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Maintain subject matter expertise in assigned areas - Fleet Management & Support by sharing learnings and insights and offering recommendations
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Collaborate with different teams and key stakeholders in Uber (Local Operations, Business Development, Legal, Policy, Customer Support etc)
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Conduct market visits (when it's needed) for new expansions to acquire supply, establish taxi partnerships and ensure successful launches
What You'll Need-
Proficiency in Portuguese and English is required!
- Previous experience in sales, B2B or key account management (ideally, it would be a requirement) or customer-facing role experience
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Excellent interpersonal skills and ability to establish trust with internal/external stakeholders (Taxi Partners, Ops and CommOps)
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Strong communication skills with an ability to adapt the approach for internal versus external stakeholders
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Solid analytical skills and attention to detail
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Operational excellence: able to work efficiently and prioritize without losing the importance of tasks
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Be organized, determined, and possess a critical thinking ability
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Collaborative mindset
Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
