Are you a great communicator who loves the energy of a major city? We are looking for motivated French-Speaking Customer Advisors to join our lively, collaborative team in the heart of Lisbon, Portugal. In this role, you do far more than just answer phones; you will represent a leading global payment solutions provider, helping businesses and individuals manage their digital transactions to ensure their financial experience is smooth, safe, and successful.
As a Customer Advisor, you do much more than just answer everyday questions. You guide users through the digital payment ecosystem and ensure their financial transfers go smoothly.
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Expert Help: Assist French-speaking clients via phone calls, emails, and live chat regarding payment questions, account inquiries, and technical troubleshooting.
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Problem Solving: Investigate and resolve transaction issues, billing errors, and account security matters while maintaining high accuracy and a helpful attitude.
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Security Focus: Strictly follow data privacy regulations and fraud prevention rules to ensure every transaction remains completely secure.
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Customer Support: Act as the vital link between everyday users and our technical departments, sharing feedback to help optimize the payment platform.
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Efficiency: Multitask effectively in a fast-paced environment while remaining professional, composed, and friendly.
We care most about your attitude and language capabilities. You do not need a background in finance or customer service to apply, as we provide comprehensive training to set you up for success!
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Language Skills: Native or near-native fluency in French, combined with a solid intermediate command of English (B2 level) for internal team meetings and training sessions.
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Tech-Savvy: Comfortable navigating various digital tools and operating multiple software applications simultaneously.
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Helpful Mindset: A genuine passion for assisting people, with the ability to remain calm and professional during busy periods.
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Location: You already reside in Lisbon, or are fully prepared to relocate to this beautiful capital city.
We provide a stable and attractive rewards package to ensure you are well-compensated for your hard work:
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Base Salary: €930 gross per month, distributed 14 times per year (inclusive of mandatory local summer and Christmas bonus payments).
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Attendance Bonus: An additional €65 monthly cash bonus for maintaining reliable, on-time attendance.
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Meal Allowance: €7.63 per working day, paid tax-free onto a dedicated meal card.
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Career Growth: Clear internal pathways for promotion into advanced positions such as Team Lead, Quality Analyst, or Corporate Trainer.
Moving to a new country is a big step, so we make your transition completely simple and stress-free:
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Free Housing: Move directly into a private bedroom within a high-quality, shared apartment—with your rent and utility bills fully covered by the company.
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Travel Help: We fully reimburse the cost of your flight ticket to Lisbon and arrange a direct pickup for you right from the airport.
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Settling In: Direct, hands-on assistance from our team to help you sort out your local paperwork, including your Portuguese tax number (NIF), Social Security, and healthcare registration.
Lisbon offers the perfect blend of historic beauty, a vibrant social scene, and a booming tech industry. Whether you want to catch waves at the beach on weekends or enjoy incredible local food by the river, your life outside of the office will be just as exciting and fulfilling as your new career!
If you are thrilled about the prospect of launching your fintech career in beautiful Lisbon, select Apply Now and send over your current CV written in English!
