Are you looking for a new career challenge? Are you eager to work in a technological environment with a great team spirit? Then you're looking at the right place!
Host Hotel Systems is the largest technology provider for the hospitality sector operating in Portugal, with over 1800 clients. At Host, we create customized solutions for businesses of all sizes - from hotels and hotel chains to pousadas, hostels and short-term rental apartments.
Hey!Travel is the channel management solution trusted by independent hotels and groups across the World. We connect properties to the world's leading OTAs, GDS platforms, and booking engines — keeping rates and availability in sync in real time.
We're growing and we need someone sharp, organized, and genuinely passionate about hospitality technology to join the team as an Operations Support Specialist. This role is at the core of our day-to-day: you'll make sure our clients are set up for success, our systems run smoothly, and every issue finds a fast, lasting fix.
WHAT YOU'LL DO
- Own the day-to-day operational support for Hey!Travel clients, handling requests with speed and clarity.
- Configure and maintain data across our channel management platform and connected distribution systems, ensuring accuracy across OTA and GDS channels.
- Troubleshoot connectivity issues, reservation discrepancies, and content errors — diagnosing root causes, not just symptoms.
- Guide clients through system onboarding and implementation, from initial setup to full go-live.
- Build and maintain support resources (FAQs, how-to guides, process docs) that help clients help themselves.
- Collaborate closely with Account Management and Product & Tech teams to surface recurring issues and contribute to continuous improvement.
- Keep structured records of client interactions and issues, turning data into insights about trends and gaps.
- Support the rollout of platform updates, new features, and internal process improvements.
WHAT WE'RE LOOKING FOR
Education & Experience
- Degree in Hospitality, Tourism, Business Administration, or a related field.
- At least 2 year of experience in B2B customer support, preferably in travel tech, SaaS, or hospitality operations.
Skills & Knowledge
- Fluent in Portuguese and English (Spanish or other languages are a plus).
- Solid written and verbal communication — you know how to explain technical things in plain language.
- Familiarity with channel managers, OTA platforms, or GDS is a strong advantage.
- Comfortable navigating operational systems and tech tools; fast to learn new platforms.
- Able to manage multiple priorities without dropping the ball.
Who you are
- Detail-oriented and organized — you catch things others miss.
- A natural problem-solver who goes after root causes, not just quick fixes.
- A team player who communicates proactively and follows through.
- Client-focused, with a genuine drive to help.
- Comfortable with ambiguity and change in a fast-moving environment.
WHAT WE OFFER
- A collaborative, no-ego team where your voice matters.
- Competitive salary and benefits package.
- Real room to grow — in role scope, skills, and career path.
- Hybrid work setup, based in the Lisbon area.
- A front-row seat to the evolution of hospitality technology in Portugal and beyond.
HOW TO APPLY
Send your CV to [email protected] with the subject line "Operations Support Specialist Application". We look forward to hearing from you.
Salary range for this position is €20,000 – €25,000 gross per year, aligned with experience and technical expertise
Localização do trabalho: Trabalho remoto híbrido em Lisboa
