Location: Lisbon (Hybrid)
Contract: Permanent, Full Time
About Us:
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed, and made. Our end-to-end software solutions connect professional designers, retailers, and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries, with operations in North & South America, Europe, Asia Pacific, and Africa.
Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.
Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.
Opened in 2025, our Lisbon Regional Operation Center has grown to over 90 employees within one year, with ambitious plans to expand to 300 employees by 2027.
About the Role
We are hiring a Deal Desk Analyst to join our growing Revenue Operations team. In this role, you will sit at the intersection of Sales, Finance, Legal, and Product — acting as a strategic partner to help structure, price, and close complex SaaS deals efficiently and compliantly.
You will be instrumental in maintaining deal velocity without compromising margin or policy, and will help build the processes, tools, and guardrails that scale our go-to-market motion.
Key Responsibilities
Pricing & Quoting
- Own the end-to-end quoting process, ensuring accurate, policy-compliant proposals are turned around within SLA
- Partner with Sales to structure commercial terms for standard, non-standard, and enterprise deals
- Maintain pricing frameworks, discount matrices, and approval thresholds in alignment with Finance
- Review and approve non-standard pricing requests, escalating where appropriate
Contract Review
- Review customer-facing order forms, MSAs, and addenda for commercial accuracy and risk
- Identify contract deviations from standard terms and coordinate resolution with Legal
- Ensure contract data (terms, ARR, billing schedules) is accurately captured in CRM and billing systems
Cross-Functional Collaboration
- Serve as a trusted advisor to Account Executives and Sales Managers throughout the deal lifecycle
- Collaborate with Finance on revenue recognition flags, multi-year structures, and billing complexity
- Work closely with Legal on contract escalations, redlines, and policy interpretation
- Partner with Product and Customer Success on custom SKU requests and entitlement scoping
Revenue Operations & CRM Tools
- Maintain data hygiene in Salesforce — opportunities, quotes, contracts, and close dates
- Leverage CPQ tools (e.g. Salesforce CPQ, DealHub, Conga) to build and manage quote workflows
- Identify and drive process improvements to reduce deal friction and approval cycle times
Contribute to Deal Desk documentation, playbooks, and training materials
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Required Experience and Qualifications
- 2–5 years of experience in Deal Desk, Sales Operations, Revenue Operations, or a related commercial role at a SaaS or technology company
- Solid understanding of SaaS business models, subscription pricing, and ARR/MRR metrics
- Hands-on experience with Salesforce CRM (required) and CPQ tools
- Familiarity with contract structures — MSAs, order forms, SOWs, and common legal/commercial terms
- Strong analytical skills; comfortable working with pricing models and approval frameworks
- Exceptional attention to detail with the ability to manage multiple high-priority deals simultaneously
- Clear, confident communicator who can work across Sales, Legal, Finance, and executive stakeholders
Self-starter with a continuous improvement mindset — you don't just flag problems, you fix them
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Nice to Have
- Experience with tools such as Salesforce CPQ, DealHub, Ironclad, or DocuSign CLM
- Exposure to revenue recognition principles (ASC 606) and their deal-level implications
- Background supporting enterprise or strategic deals with complex commercial structures
Experience contributing to or owning Deal Desk process documentation or playbooks
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Working for Us
At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills — and we thrive when we work together with openness, trust, and respect.
Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.
We celebrate the different ways people contribute and encourage everyone — from every background — to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.
If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in — come join us.
