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This opportunity is exclusively open to candidates currently living in Portugal. Applications from individuals based outside the country cannot be considered, and work visa sponsorship is not available.

About the Role

Interested in elevating your career inside a dynamic, diverse business hub in Lisbon? We are seeking enthusiastic Support Consultants fluent in Russian to represent a major global social media platform. In this role, you will assist international users while helping maintain a safe, dependable, and enjoyable online environment.

Key Responsibilities

As a Support Consultant, you will provide top-tier customer assistance and uphold platform guidelines through the following tasks:

User Assistance: Address incoming email and chat requests from Russian-fluent users regarding account recovery, privacy options, and general feature navigation.
Technical Troubleshooting: Identify and resolve platform glitches to ensure a smooth user experience.
Community Guidance: Educate users on platform policies and safety rules to foster a secure online space.
Service Standards: Consistently meet performance and quality targets by delivering prompt, respectful, and professional assistance.

Candidate Profile & Qualifications

We value enthusiasm and potential over extensive technical experience. Comprehensive, fully paid training will be provided to equip you with all necessary skills.

Language Skills: Complete fluency in Russian, paired with upper-intermediate English proficiency (at least B2) for internal communication and training sessions.
Work Eligibility: Valid authorization to work in Portugal (e.g., Portuguese Residence Permit, EU/EEA citizenship, or official refugee status).
Background: Open to applicants from any professional background; prior experience in customer service or hospitality is helpful, but not required.
Flexibility: Willingness to work flexible rotational shifts in a fast-paced team environment.

Compensation & Working Hours

Base Salary: €1,237 gross monthly (paid across 12 monthly installments per year).
Workload: Full-time (40 hours per week, 5 days per week).
Shift Duration: 8 hours of work daily, with a 1-hour unpaid lunch break.
Operating Hours: Rotational schedules between Monday and Sunday, covering hours from 07:00 to 00:00 (Midnight).

Perks & Company Culture

Professional Growth: Structured internal promotion pathways toward roles like Team Lead, Training Specialist, or Quality Analyst.
Health & Wellness: Comprehensive private health insurance starting from day one, plus dedicated employee wellness initiatives.
Workplace Environment: A modern office space alongside a global team representing more than 50 nationalities.
Extra Benefits: Free Portuguese language classes, sponsored surfing lessons, sports clubs, and social events.
Job Security: Long-term stability associated with a leading global technology brand.

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