6 melhores vagas de agent de réservation para lisboa, p11 (Contratando agora!)

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Reservation Agent . Multilingual (M/F) - Minor Hotels . Lisbon

Minor Hotels Europe & Americas -
Lisboa

Candidatura rápida

Detalhes da oferta

Descrição completa da oferta

Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

What will be your mission?

As a Reservations Agent . Multilingual (M/F), you will be responsible for managing hotel reservations through telephone and email, delivering exceptional customer service and maximizing sales opportunities while ensuring an outstanding guest experience.

What will you do?

Handle incoming calls and respond to reservation requests received by email in an efficient and professional manner;
Provide accurate information regarding hotels, services, facilities, promotions, room types and rates;
Manage reservations across the Minor Hotels portfolio, ensuring accuracy and guest satisfaction;
Identify upselling and cross-selling opportunities to maximize revenue and achieve sales targets;
Process all reservation requests according to company procedures and service standards;
Maintain updated knowledge of hotel products, services, destinations and promotional campaigns;
Support guests throughout the reservation process, ensuring a personalized and positive customer experience;
Monitor and resolve guest requests and reservation-related issues promptly and effectively;
Participate in team meetings, training sessions and development initiatives;
Contribute to the continuous improvement of customer satisfaction and commercial performance.

What are we looking for?

Degree in Hospitality Management, Tourism or a related field (preferred);
Experience in reservations, sales, customer service or contact center environments (preferred);
Strong sales and negotiation skills;
Excellent communication and interpersonal abilities;
Fluency in English (written and spoken) is mandatory;
Native or fluent level in at least one of the following languages is mandatory: French, Dutch, German or Italian;
Good computer literacy and familiarity with digital communication platforms;
Ability to work in a target-driven environment;
Customer-oriented mindset with strong problem-solving skills;
Proactive, flexible and team-oriented attitude;
Availability to work in rotating schedules.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

Worldwide experience – diversity of 150 different nationalities.
Career development opportunities full of national and international challenges.
Wide range of training programmes to enhance your skills.
Wellbeing initiatives, including flexible working conditions.
Team member recognition programmes, including Memorable Dates.
Ability to make a difference through our sustainability programme and volunteering initiatives.
Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
Additional Day Off to Celebrate Birthday
Credits awarded based on years of service to convert stays or meals at hotels, resorts and restaurants of the Minor Group, National and International
Health Insurance
Home Medical Assistance
Healing Medicine
Meal Allowance (paid through a COVERFLEX Meal Card)
Attractive language allowance
Performance-based bonus scheme;
Flexible hybrid working model based in our Lisbon office.
Participation in various internal actions and in social and environmental responsibility projects Agreements with local partners - access to discounts for employees

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all employees are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

Candidatura rápida

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agent de réservation vagas para: lisboa, p11

Reservation Agent . Multilingual (M/F) - Minor Hotels . Lisbon

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Reservations Agent

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