4 melhores vagas de guest relation para faro, p08 (Contratando agora!)

Guest Relations (M/F) - Tivoli Marina Vilamoura Algarve Resort
Minor Hotels Europe & Americas —Faro
Candidatura rápida
Guest Relations (Hotelaria de Luxo, Algarve m/f)
Vila Vita Parc Resort & Spa —Faro
Promotora de Vendas & Guest Relations (M/F) – Casino Vilamoura
SOLVERDE —Faro
Gastronomy Ambassador & PR (M/F) - Tivoli Marina Vilamoura Algarve Resort
Minor Hotels Europe & Americas —Faro
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Guest Relations (M/F) - Tivoli Marina Vilamoura Algarve Resort
Minor Hotels Europe & Americas —Faro
A Minor Hotels Europe & Americas está comprometida em promover um ambiente de trabalho inclusivo, no qual todos os colaboradores são valorizados e apoiados de…
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Guest Relations (Hotelaria de Luxo, Algarve m/f)
Vila Vita Parc Resort & Spa —Faro
Promover serviços e facilidades do resort (up selling). Formação em Relações Públicas ou similar (preferencial).

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Guest Relations (M/F) - Tivoli Marina Vilamoura Algarve Resort

Minor Hotels Europe & Americas -
Faro

Candidatura rápida

Detalhes da oferta

Descrição completa da oferta

Do you believe true luxury lies in the finest details?

Become part of The Wolseley Hotels, a luxury brand inspired by the heritage and timeless character of The Wolseley in London.
Here, formality fades away and every stay feels like returning to somewhere you already know. We pour over the finest details to deliver an effortless balance of class and etiquette, ensuring every guest is treated as an individual.

Join a team that brings British elegance with a dash of European flair and a hint of global influence to life, in spaces where history and modernity blend seamlessly.

What will be your mission?

As Guest Relations specialist, you will play a pivotal role in ensuring a superior, refined, and luxurious guest experience from the initial contact through their entire stay. This role involves maintaining the highest service standards, managing guest feedback, and fostering seamless coordination across departments in all matters related to quality.

What will you do?

Extend a genuine and warm welcome to arriving guests providing a professional introduction to the hotel and assist with check-in procedures.
Be consistently visible and available for guests, resolving inquiries and maintaining frequent contact during their stay and address guest issues and assist with additional services, such as transportation, reservations, and local recommendations.
Assist the Guest Relations Manager in maintaining quality standards and ensure timely response to guest reviews, handle comments, suggestions, and complaints, and collaborate with department heads to execute action plans.
Develop positive connections with guests, anticipating their needs to deliver personalized service and recognize and treat repeat guests and VIPs in accordance with the hotel's standards and VIP policy.
Collect and analyze guest feedback through surveys, reviews, and direct communication and take decisive action to enhance guest experiences and communicate necessary changes to the hotel staff.
Work closely with various hotel departments to coordinate guest services and ensure a seamless experience.
Keep accurate and up-to-date guest profiles, including preferences and special requests.
Identify opportunities for upselling hotel services and effectively communicate their value to guests.
Possess thorough knowledge of destination services and key contacts ensuring that provided information aligns with quality standards and corporate identity.
Assist and support the Guest Relations Manager in commercial activities, including event preparation, organizing site inspections, and communicating relevant information.

What are we looking for?

Education in Hospitality Management, Tourism, Business Administration, or a relevant field is recommended.
Prior experience in a guest-centric environment, preferably within the hospitality industry with knowledge of hotel procedures.
International experience is highly valued.
Fluent in the local language and proficient in English; additional language(s) is a plus.
Exceptional communication skills (verbal and written) with a proactive approach to resolving issues.
Demonstrated customer focus, consistently exceeding guest expectations.
Adaptability in communication styles to provide personalized service tailored to guests' preferences, needs, lifestyles, and interaction preferences.
Ability to influence cross-departmental collaboration toward shared quality goals.
Excellent problem-solving and multitasking skills.
Flexibility and availability to work varying shifts, including weekends, based on hotel occupancy and events.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

Worldwide experience – diversity of 150 different nationalities.
Career development opportunities full of national and international challenges.
Wide range of training programmes to enhance your skills.
Wellbeing initiatives, including flexible working conditions.
Team member recognition programmes, including Memorable Dates.
Ability to make a difference through our sustainability programme and volunteering initiatives.
Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

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guest relation vagas para: faro, p08

Guest Relations (M/F) - Tivoli Marina Vilamoura Algarve Resort

Guest Relations (Hotelaria de Luxo, Algarve m/f)

Promotora de Vendas & Guest Relations (M/F) – Casino Vilamoura

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