End User Support Specialist – Lisbon
Who are you?
You're someone who enjoys solving technical problems, doesn't get stuck when something breaks, and knows how to explain things to non-technical people without losing patience. You're motivated by learning, comfortable in fast-changing environments, and you like knowing your work makes a real difference in people's day-to-day lives.
If that sounds like you, keep reading.
The role
You'll be part of a multinational IT team with presence across several regions, acting as the go-to technical reference for users in the Libon area while also providing remote support to other locations. You'll have real autonomy to manage your area, backed by the regional team, with concrete opportunities to grow your career within the organization.
This is not your typical helpdesk position. You'll be involved in network infrastructure, servers, improvement projects, and end user training — with enough variety to make sure no two days look the same.
Based in Coslada, Madrid, with occasional international travel (up to 20% of the time).
What you'll work with
- Microsoft 365
- ServiceNow
- Windows Server
- VMware
- Cisco (networking: LAN, WAN, WLAN, VPN, VLANs, routing, switching)
- Endpoint management tools (Altiris or similar)
- Mobile devices — Android & Apple
- Lotus Notes
What you'll do
- Be the IT point of contact for users across the region — onsite, remote, and for users in other locations.
- Manage incidents and service requests, making sure nothing goes unresolved or risks breaching SLA.
- Provide friendly hands support to specialist teams covering network, server, and telephony infrastructure.
- Manage mobile devices and tablets, and coordinate hardware and software procurement.
- Deliver IT training and workshops to end users.
- Participate in continuous improvement projects and regional IT initiatives.
- Keep technical documentation and asset inventory up to date.
What you need
- Proven experience in end user IT support.
- ITIL certification (or actively working towards it).
- Solid networking knowledge: TCP/IP, VPN, VLANs, routing, switching.
- Fluent English and Spanish, both written and spoken. Portuguese is a plus.
- University degree or equivalent hands-on experience.
- Valid driver's license for light vehicles.
- Availability for occasional international travel.
What we offer
- A place in a multinational IT team you'll collaborate with on a daily basis.
- A dynamic learning environment with exposure to diverse technologies and projects.
- Real career development opportunities within the regional team.
- Autonomy to own your area and drive improvements.
- International scope from a Madrid-based position.
It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.
All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com
