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Production Engineer (SRE)

Inetum -
Lisboa

Candidate-se agora

Detalhes da oferta

Há 7 dias

Descrição completa da oferta

Description du poste

We are looking for a Production Engineer to join the GM IT APS Referential team, a global organization responsible for technical support and project delivery across Referential applications.

The successful candidate will be part of a multidisciplinary team responsible for ensuring the availability, stability, and performance of critical production applications. This role combines technical support, incident management, automation, monitoring, and continuous improvement initiatives across a diverse technology landscape.

As part of a global support organization, the Production Engineer will collaborate closely with Development, Infrastructure, and Business teams to resolve incidents efficiently and maintain service excellence. The role also includes participation in an on-call rotation and support coverage outside standard business hours within a Follow-The-Sun support model.

Key Responsibilities

Production Support & Monitoring

Proactively monitor production environments to ensure optimal availability, stability, and performance.
Manage and support all layers of the application stack, including presentation, application, middleware, and database components.
Participate in incident management activities and drive timely resolution of production issues.
Provide escalation support within the global Follow-The-Sun support model.
Perform root cause analysis and contribute to long-term solutions for recurring issues.

Capacity & Performance Management

Monitor and manage application capacity to ensure business requirements are met.
Identify performance bottlenecks and implement optimization initiatives.
Provide recommendations to management regarding capacity planning and performance improvements.

Automation & Continuous Improvement

Develop and enhance automation solutions to improve operational efficiency.
Customize and maintain production tools related to monitoring, scheduling, deployment, backup management, and system administration.
Contribute to the continuous improvement of operational processes and support practices.

Collaboration & Project Support

Work closely with Development, Infrastructure, and Business teams to deliver reliable production services.
Support application releases, deployments, and change management activities.
Participate in projects impacting production environments and ensure operational readiness.

Profil

Infrastructure & Application Support

Strong experience supporting enterprise applications in production environments.
Solid knowledge of Windows and Linux/Unix operating systems.
Experience with technologies such as:
- IIS
- .NET
- WCF
- WebLogic Application Server
- Apache
- Tomcat
- Java EE
- Nginx

Monitoring & Scheduling Tools

Experience with monitoring and observability solutions such as:
- Geneos
- Dynatrace
- Grafana
- Prometheus
Experience with scheduling tools such as Dollar Universe or equivalent solutions.

Automation & Scripting

Strong scripting skills using technologies such as:
- Python
- Shell Scripting
- SQL
Experience with infrastructure and operational automation tools including:
- Ansible
- Terraform

Database Technologies

Good knowledge of relational databases, particularly:
- Microsoft SQL Server
- Oracle Database

IT Service Management

Understanding of production support processes including:
- Incident Management
- Problem Management
- Change Management
- Release Management
Knowledge of ITIL best practices.

Soft Skills

Strong analytical and problem-solving capabilities.
Excellent communication skills, both written and verbal.
Strong interpersonal skills and ability to work effectively in multicultural teams.
Client-focused mindset with a commitment to service excellence.
Ability to work under pressure and manage multiple priorities.
Proactive, adaptable, and results-oriented approach.
Strong interest in technology and continuous learning.

Language Requirements

English – Professional Working Proficiency (mandatory).

What We're Looking For

Experience in production support, application support, Site Reliability Engineering (SRE), or infrastructure operations.
Ability to quickly learn new technologies and business processes.
Strong ownership mindset and commitment to operational excellence.
Willingness to participate in an on-call support rotation and provide out-of-hours support when required.

À propos d'Inetum

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum!

Country

Portugal

Location

Lisbon

Contract Type

Open-ended contract

Candidate-se agora

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stack developer (lisbon) vagas

Production Engineer (SRE)

Staff Software Engineer

Technical Account Manager

Software Engineer - Backend (Node.js/AWS)

Software Engineer - QuantumBlack, AI by McKinsey

Senior Product Analyst (Search & Recommendations)

Python (Django) Engineer

Junior Software Engineer - Backend

Backend Engineer —Lisbon, Portugal

Front-end Engineer (Vue.js)

Senior Site Reliability Engineer - PSRE

Principal Software Engineer - Contracts.AI

Site Reliability Engineer

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