This role is ideal for professionals with experience in banking or financial services who want to develop their career in an international environment. You will provide expert support on banking operations, handling complex customer cases and ensuring accurate, high-quality solutions.
Your Responsibilities
- Provide expert customer support via chat, phone, and email.
- Handle complex banking enquiries related to accounts, payments, transactions, disputes, and fraud cases.
- Support complaint resolution and ensure compliance with banking procedures.
- Act as a knowledge point for banking processes and assist team members when needed.
- Maintain accuracy and attention to detail across all customer interactions.
Your Profile
- Fluent English (spoken and written).
- Minimum 12 months of experience in banking, financial services, insurance, claims, or billing (serving the Irish market).
- Strong analytical and problem-solving skills.
- Ability to manage complex cases independently.
- Comfortable using digital platforms and financial tools.
- Excellent communication and teamwork skills.
What's on Offer
- Full-time position in Lisbon, Portugal (40 hours/week, rotational shifts).
- Paid training before starting the role.
- Health insurance from day one.
- Meal allowance card.
- Holiday and Christmas allowances paid monthly.
- Optional company accommodation support for candidates relocating to Lisbon.
- Opportunity to grow within an international organization.
Job Types: Full-time, Contract, Permanent
Contract length: 12 months
Pay: 1,800.00€ - 2,150.00€ per month
Experience:
- Financial services : 1 year (Required)
Work Location: In person
