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Customer & Technical Support Specialist (French Speaker)

Inetum -
Porto

Candidate-se agora

Detalhes da oferta

Há 21 horas

Descrição completa da oferta

Description du poste

As part of a European Service Centre operating within the banking sector, delivering a wide range of operational and technical services focused on supporting business processes and customer interactions, our mission is to provide high levels of efficiency, reliability, and service quality to internal and external stakeholders. We operate in a multicultural and multilingual environment, with teams based in Portugal, working closely with international partners.

Responsibilities

Ensure the processing of incoming requests (phone calls, emails, etc.) from internal or external customers and partners, in compliance with defined quality standards, procedures, operational security, and confidentiality requirements
Guarantee a high-quality customer relationship, actively contributing to customer satisfaction and promptly identifying and escalating dissatisfaction
Ensure strict compliance with professional secrecy and data confidentiality
Contribute to the continuous improvement of operational efficiency, by:
- Sharing best practices and knowledge
- Reporting malfunctions, anomalies, and incidents
- Proactively proposing improvements to processes and organizational practices
- Contributing to the update and maintenance of procedures and operating documentation

Main Functions

Handle customer complaints, inquiries, and operational issues, including call management
Collaborate effectively within a team environment, demonstrating adaptability and a results-oriented mindset
Apply customer relationship techniques with rigor, resilience, and professionalism
Use management, monitoring, and decision-support tools effectively
Ensure proficient use of standard IT and office tool

Profil

Minimum 3 years of experience as a Technical Support Advisor
Strong knowledge of Data-related business activities (mandatory)
Experience working in Agile environments
Previous experience in a banking or financial services environment is considered a plus
Excellent written and spoken communication skills in French
Proven analytical and organizational skills
Ability to understand business needs and translate them into technical or operational requirements
Proactive, pragmatic, curious, and autonomous profile
Strong team spirit and solid interpersonal skills

Languages

French: C1 level
English: B2 level

À propos d'Inetum

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

Informations supplémentaires

Availability to travel within Portugal
Availability to travel internationally, when required

Country

Portugal

Location

Porto

Contract Type

Open-ended contract

Candidate-se agora

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Customer & Technical Support Specialist (French Speaker)

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