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Tech Lead - Operations Support 4C
GENPACT PORTUGAL, SOCIEDADE UNIPESSOAL LDA —Lisboa
Cooperation with 1st & 3rd line support team and 3rd party staff to coordinate IT activities. Report out performance metrics, dashboards, monthly updates and…
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Position: Technical Customer Support Representative

Location: Lisbon, Portugal

Work model: on site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

Communicate with clients through various channels including phone, email, chat, and messaging platforms.
Assist with general inquiries, product information, and basic technical support.
Ensure messaging aligns with organizational tone and communication standards across all interactions.
Refer complex issues to appropriate internal teams or higher-level support.
Work collaboratively with technical staff to address and resolve service requests.
Organize and manage assigned support cases while adhering to team guidelines and priorities.

REQUIREMENTS:

Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)
Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
Basic understanding of customer service principles and the ability to follow standard procedures.
Ability to handle technical inquiries and troubleshoot common issues with guidance.
Ability to quickly learn new software and technologies
Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
Organized, detail-oriented, and able to manage multiple tasks simultaneously.
Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER: