Degree or technical education in Telecommunications, Networking, Computer Science, or a related field.
Basic knowledge of IP networking.
Basic understanding of mobile networks and roaming services.
Strong analytical and problem-solving skills.
Ability to communicate in Spanish and English within a technical environment.
Availability to work in a 24x7 shift-based operation.
Preferred Knowledge: Roaming & Mobile Core | LTE Roaming | VoLTE Roaming | 5G Roaming | IMS | IPX | Signaling Protocols | SS7 | SIGTRAN | Diameter | Subscriber & Authentication Platforms | HLR | HSS | UDM | UDR | DNS | AAA | Interconnection Platforms | STP | DRA | SBC | Roaming Hub | Operations & Support
Experience in NOC, SOC, or SNOC environments.
Incident management and escalation processes.
Use of monitoring and observability tools.
Experience with ITSM platforms and ticket management systems.
Monitoring of operational KPIs and SLAs.
