Job Description:
Company Description
We Dream. We Do. We Deliver.
At Merkle, a dentsu company, we power the experience economy. Whether we’re building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it’s all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we’ve spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences.
We’ve been named a global “Leader” by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.
Innovation at Our Core: As part of dentsu’s global network, Merkle pushes the boundaries of customer experience, integrating creativity, technology, and data to drive real-world impact. For over 35 years, we’ve been innovating to meet the changing needs of our clients.
Global Reach with Local Expertise: With over 16,000 employees across 30+ countries, and part of a 70,000 employees’ network at dentsu, Merkle blends global insights with a deep understanding of local markets to deliver personalized, effective solutions.
Collaborative Culture: At Merkle, your ideas and contributions truly matter. You’ll join a team that fosters innovation, collaboration, and creative problem-solving. Together, we work on impactful international projects, making meaningful connections every step of the way.
Position Overview
Learning, Development & Organizational Growth
Our client is seeking a Senior Trainer/Coach to lead organizational learning and capability development in AI. This role is focused on designing and delivering comprehensive training programs and coaching that help employees understand and effectively use AI. You will foster a culture of growth and continuous learning across the organization.
Key Responsibilities:
1. Training Design & Curriculum Development
-
Design and develop comprehensive AI training curricula for different skill levels and departments
-
Create engaging learning materials, tutorials, workshops, and self-paced content
-
Develop training tracks from beginner to advanced levels
-
Customize training approaches for different organizational units and roles
2. Training Delivery & Coaching
-
Deliver engaging in-person, virtual, and hybrid training sessions
-
Provide one-on-one and group coaching to help employees apply AI in their roles
-
Facilitate learning communities and peer-to-peer knowledge sharing
-
Create safe, supportive learning environments that build confidence
3. Learning & Growth Enablement
-
Assess learning needs across the organization
-
Measure training effectiveness and employee competency development
-
Identify gaps and iterate on training programs for continuous improvement
-
Foster a culture of continuous growth and AI literacy across the client
Required Qualifications
-
Minimum 5+ years of experience in training design, instructional development, or coaching
-
Strong understanding of AI concepts, applications, and practical usage
-
Expertise in adult learning principles and instructional design methodologies
-
Excellent presentation, facilitation, and communication skills
-
Ability to engage diverse audiences and adapt training to different learning styles
-
Experience designing and delivering blended learning programs
-
Track record of building organizational capability and driving adoption
Preferred Qualifications
-
Certification in instructional design, adult learning, or coaching methodologies
-
Advanced degree in Education, L&D, or related field
-
Experience with learning management systems and training technology
-
Background in organizational development or change management
What We're Looking For
A senior-level professional with deep expertise in their specialized domain who is passionate about AI and committed to enabling organizational success. The ideal candidate is collaborative, forward-thinking, and able to work effectively with stakeholders at all levels.
- Work visa sponsorship is not available. For local documentation (NIF, NISS), please consult Portuguese authorities.
Enjoy 2 additional volunteering days to support your passion project
Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental Health First Aider and Employee Assisstance program to support your well-being
Health insurance (also possible for family members)
Cutting Edge Technology & Latest IT tools
Software-house environment
- Agile and Flexible working hours
Hybrid working: we combine flexibility with in-person collaboration, with an expectation of 1 day per week/ 4 days per month in the office
Focus on career development
Full access to Dentsu Academy, our global online learning platform
Beers, foosball, and ping-pong! #workhardplayhard
Free breakfast every second Wednesday of the month
At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society."
We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.
Location:
Lisbon
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
