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Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

A day in the life of...

Respond to customers’ queries mainly through written channels of communication and phone in a timely and accurate way
Identify customers’ needs, help them in the usage of specific features and introduce them to new functionalities & campaigns
Maintain a good relationship with the customer through Social Media platforms, such as Facebook, Twitter, Instagram, etc.
Treat serious and sensitive customer contacts ensuring the Nestlé procedures on Consumer Complaints Handling process
Ensure follow up with the customers to make sure their issues are resolved and gather customers’ feedback
Keep the internal databases updated regarding the consumers’ requests, complete a FAQ database and update the knowledge-based documents
Redirect consumers’ questions to appropriate stakeholders in case of impossibility in providing an answer
Report product malfunctions, share feature requests and effective workarounds with relevant stakeholders

What will make you successful

Advanced Spoken and Written Knowledge on French and English
Experience as a Customer Support Specialist or similar CS role
Experience in Community Management (Instagram, Facebook, etc.)
Customer management orientation
Familiarity with Nestlé industry is a plus
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Attention to details

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

Development of expertise in Nestlé’s Shared Solutions Business

Immersion in a culturally diverse team

Local and international exposure

Flexible working environment

Engagement and wellbeing activities

Competitive salary and annual bonus according to your performance

Meal allowance card

Flex Benefits - at NBS you can choose what benefits are more suitable for you

Make part of the Nestlé Club and get discount in several partners

Free coffee (and good coffee) at the office

Shop with special discounts for employees
Company equipment according to professional needs
Medical support available at the office
E-learning courses and training program to get you where you aim to be

Career progression and possibilities for international career

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