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Technical Support Agent

AMETEK, Inc. -
4400 Vila Nova de Gaia

Candidate-se agora

Detalhes da oferta

Há 2 dias

Qualificações

Graduação

Descrição completa da oferta

Location:

Vila Nova de Gaia, PT, 4400-676

Business Unit: FARO Creaform

Posting Date: Jul 21, 2026

Job Description:

Technical Support Agent - FARO CREAFORM

The incumbent of this position is primarily responsible for providing technical and administrative support for annual calibration, return, repair & other serviceability requests for our EMEA customers. In collaboration with the other departments, he (she) will ensure the follow-up and progression of these requests to offer an unparalleled customer experience.

Key responsibilities:

In collaboration with the Support Experts and Specialists colleagues, provide support and technical solutions to technology and software users:

Provide first level support to customers through phone & email;
Administrate all annual calibration support cases;
Manage the return of defective equipment for repair or replacement;
Generate quotes/orders in the CRM timely and work closely with colleagues to process them;
Execute property transfers;
Strive to improve processes and procedures for areas of responsibility;

Support the Customer Service department with Logistic duties

Prepare shipping documentation, coordinate pickups and receiving for Support;
Manage annual calibrations of the Loaner fleet;

Ideal profile:

Has a technical or bachelor’s degree in a relevant field.
Fluent in French and English. Proficiency in German is an asset.
Experience in customer service.
Good communication and problem-solving skills.
Knowledge of a computer operating system (Excel and Word).
Knowledge of Salesforce CRM is an asset.
Ability to multitask & team player.
Has an interest in customer service.
Organized, attention to detail, easy to learn.
Ability to communicate verbally and in writing.
Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs

Compensation

Currency: EUR

Salary Minimum: 20,000

Salary Maximum: 25,000

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

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it support specialist vagas para: porto, p13

Technical Support Agent

Customer Renewal Specialist, French Speaking

Information Security Specialist

Incident Response Manager

Customer Support Agent

Sr Specialist GBS Credit & Collections

Junior Management Accountant

Senior Data Analyst

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Data Analyst Commercial

Senior Applied Optical Scientist (Experimental) | Spectroscopy | Photonics | Health

Team Lead GBS HR Services (Mobility)

Sales Hiring Specialist

Senior Full-Stack Software Engineer

Senior General Ledger accounting and tax officer

Inside Sales Specialist, French Speaker

Application Specialist (Radiology area)

Software developer C# Expert

Salesforce DevOps Engineer

Quero receber o alerta de ofertas mais recentes para it support specialist em porto, p13

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