13 melhores vagas de shift para porto, p13 (Contratando agora!)

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GIRC Lead

Jolera -
Porto

Candidatura rápida

Detalhes da oferta

Período Integral

Qualificações

Ensino Profissional

Descrição completa da oferta

The GIRC Lead plays a dual role as both a technical escalation point and a leader for a team of GIRC Analysts. The role ensures the quality and consistency of monitoring and response activities across networking, systems, and cybersecurity. This person leads day-to-day shift operations, coordinates task distribution, supports junior analysts, and ensures alignment with SLAs and internal standards.

What You'll Do:

Provide support to the client’s specific environment, networks, systems, backups, etc.
Assisting team members in resolving incidents as per the defined processes
Troubleshoot and resolve technical problems through phone, email, or ticketing systems.
Collaborate with team members to improve internal processes and documentation.
Lead the day-to-day operations and act as leader during escalations and challenges
Coordinate vacations with his team and report to the Manager
Train new and existing team members
Complete routine maintenance tasks as well as contribute to its development.
Deliver high standard customer service, ensuring internal and external stakeholders are kept informed.
Meet and ensure the service level agreements (SLAs) are being met in the team he’s assigned to.
Provide coaching, guidance, and day-to-day directions.
Support the manager in shift scheduling and coverage planning.

Work Environment & Conditions:

Weekly shift rotation schedule with 2 or more days off.
Working hours 07:00-16:00, 15:00-00:00, 23:00-08:00 (Western European Summer Time)

Requirements

Who You Are:

Education & Certifications:

Technical training (Level 5, CET/CTESP equivalent)
Relevant certifications in Networking, Windows Server, Backup, Cloud, and Cybersecurity, such as
- Cisco CCNA
- Security +
- Network +
- Cisco CyberOPS
- Microsoft Certified Professional (MCP)

Experience:

1 or 2 years of experience in GIRC shared or POD position
Previous experience in a leadership role.
Equivalent experience in similar roles

Skills & Competencies:

Technical Skills:

Networking
Windows Server
Public Cloud solutions
Enterprise Backup Solutions

Endpoint Detection and Response (EDR) Solutions
Extended Detection and Response (XDR) Solutions

Soft Skills:

Problem-solving
Communication
Team collaboration
Time management

Tools/Software:

PSA systems (ConnectWise or ServiceNow)
Firewall Management (Meraki, FortiManager, Barracuda Firewall Admin)
Backup Management (Veeam, Datto, Barracuda Cloud Control)
RMM (N-Central)
EDR and XDR tools (SentinelOne, Crowdstrike, ELK, Microsoft Sentinel)

Benefits

What We Offer:

Competitive compensation package
Bonus of 300€ per month
Competitive benefits package
Company events, recognitions, and celebrations
Career development and growth opportunities. This role may progress to Account Executive, with a natural progression towards account management and business development.

At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.

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shift vagas para: porto, p13

GIRC Lead

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