About the job
The User Onboarding Management Officer´s main mission is to build and manage an efficient Employee Onboarding, Transfer and Exit process in Europe-Middle East-Africa (EMEA) region. One of the main objectives of the role is to streamline and improve the current onboarding process for hiring managers and the new employees by providing a clear understanding of the data and system needs of various departments within BNP Paribas
Your Main Activities Are
Coordinate the onboarding, transfers and offboarding processes in EMEA with the various departments involved, such as Human Resources (HR), Information Technology (IT), Compliance, Procurement, Premises, Finance, among others
Become the centralized point of escalation for Hiring Managers during any onboarding, changes, transfer or exit processes
Produce and monitor Key Performance Indicators (KPIs) to control the completeness and length of onboarding processes
Ensure the overall data coherence of the Corporate and Institutional Banking (CIB) organizational pyramid in the tool while coordinating all necessary updates
Maintain and update when needed, in close partnership with internal communication, HR and IT, the documentation and marketing associated with the service provided by the team
Ensure CIB administration regarding the tool central administration and the quality of service returned
Contribute to the good working of the clients tools
Ensure first technical level for regional CIB administrators, and answer to their requests
Profile and Skills to Success
Master’s degree in Economics, Finance, Accounting or Business Management
Fluency in English, both oral and written
Beginner level of French
Up to 2 years of experience in Administrative Support
Proficiency in Microsoft Office Tools, particularly Excel
Communication Skills
Critical thinking
Organizational skills
Creativity, innovation and problem solving skills
Client focused
Ability to develop and adapt a process
#LI-Hybrid
Why joining BNP Paribas?
BNP Paribas, the European leader in banking and financial services in Europe, operates in 64 countries and has nearly 180,000 employees. The Group is structured around three operating divisions. Its business lines cooperate closely, as part of our integrated model, to meet the needs of all our clients in a coordinated manner:
Corporate & Institutional Banking (CIB) , connects corporate clients needing financing and institutional clients looking for investment opportunities;
Commercial, Personal Banking & Services (CPBS) , brings together all the Group’s commercial & personal banking and several specialised businesses;
Investment & Protection Services (IPS) , combines a unique continuum of products and services across protection, saving, investment and real-estate.
Our presence in Portugal
In Portugal since 1985, BNP Paribas today has more than 9.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.
Diversity and Inclusion Commitment
BNP Paribas´ ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group’s Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility - Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:
Promote a fair and unbiased recruitment process and offer professional development opportunities to all employees;
Celebrate diversity and advocate for inclusion, both externally and internally, encouraging employee’s participation, creating space for different voices to be heard.
To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.
Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices.
Commitment towards work/life balance
Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life.
To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page .
- Please note that only applications submitted in English will be considered.
- In case you are selected for this role, further documentation will be requested to support your hiring process.
