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Client Development Manager - Lisboa

Christian Dior Couture -
Lisboa

Candidate-se agora

Detalhes da oferta

Período Integral

Qualificações

Mestrado

Descrição completa da oferta

Position

House of Dreams, House of Talents

“ Whatever you do — for work or pleasure — do it with passion! Live with passion! ”* Christian Dior

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness.

Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism.

*The Little Dictionary of Fashion

** Published in English as Talking About Fashion

Job Title : Client Development Manager

Reporting line : Hierarchical, Store Director & Functional, Marketing Manager

We are currently seeking a Client Development Manager (CDM) to be based at our boutique in Lisbon. The successful candidate will be responsible for managing and developing our client development strategy, as well as nurturing relationships with VIP clients within the boutique.

Job responsibilities

Responsibilities:

Ensure the appropriate management of VIP Clients of Christian Dior, maximising their potential within your boutique.
Increase client loyalty, with a special focus on local clientele, in all departments in conjunction with Department Managers and Sales Associates.
Develop a portfolio of clients at VVIC and Elite level
Fully manage all strategic, operational and creative planning of VIP events alongside the Events team.
Propose and facilitate local events with ROI to increase customer loyalty.
Follow up Client Indicators within Product Categories and leverage the Events or Animations planned.
Develop and roll out operational tools to support the team within each department.
Support the Events team from the creation to execution of client events.
Ensure CRM capture rate remains consistently above 90%.
Provide feedback to the Head Office CDM team for continuous improvement of data.
Monitor results and profitability of all actions implemented.
Work on improving client segmentation, profiling and targeting for any action in order to improve ROI.

Ambassador of Dior

Be, at all times, a brand ambassador for Dior with all points of contact of the business
Be it internally or externally by representing the brand in as many public/store events and activities, to promote Dior image, brand, service and products.
Attend all internal external events relating to the CDM actions.

Marketing Awareness

Be fully aware of the communication/global marketing calendar and strategies
Familiar with both local and overseas market situations and trends.

Client Activations

Work closely with the Southern Europe Retail Marketing Manager to recognize opportunities for client activations & Private Client Relations activities that will attract established customers and engage new ones.
Implementation of key clienteling actions on existing and prospects with Diormag and Gifting program.
Build and develop clientele loyalty by personally meeting as many clients as possible.

Sales & CDM Operations

Drive the strategy on Dior Journeys, to ensure 100% on Walk In, Welcome, FDA and Birthday
Ensure data capture rate remains consistently above 90%
Provide trainings to the Sales team on Dior CRM Tools.
Implement a CDM rota among the Sales team to make sure all clients are contacted
Provide Weekly and Monthly KPI reports for All Managers and Departments
Support the team to drive the strategy from the KPIs on the shop floor (70% of time)
Work on improving client segmentation, profiling and targeting for any action in order to improve ROI
Increase client loyalty, with a special focus on local clientele, in all departments in conjunction with Department Managers
Monitor results and profitability of all actions implemented with Retail Marketing Manager
Full knowledge of back-office functions and boutique analysis (CRM, client recruitment, P&L, store activities, stock control, reports, VM rules etc).
Ensure Dior standards are applied and maintained at all times in the merchandising, client experience and back-office activities
Ensure that the Company procedures on security in relation to theft/pilferage are applied.

Profile

Profile Required:

Languages required: Portuguese and English
Excellent communication, public speaking and relationship building skills.
Outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity.
Strong sensitivity to the luxury products universe.
Commercial mindset.
Excellent use of excel and good analytical skills
Previous experience within luxury fashion (minimum 5 years)
A passion for Christian Dior and our collections
Strong knowledge of fashion and trends

The company Christian Dior Couture is committed to the respect of the privacy of each of his Talent. For any question concerning the protection of your personal data from Dior, please contact us at the following address: [email protected]

Encouraging inclusion and diversity in all its forms, Christian Dior Couture has been committed since its creation to its employees being able to be themselves and to be accepted in all their uniqueness within the Maison.

CHRISTIAN DIOR
MAISON

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

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