We are seeking a highly experienced and hands-on Senior AI Solutions Architect to design and deliver enterprise-grade, agentic AI solutions. This pivotal role involves leveraging Large Language Models (LLMs) and integrating them with critical business platforms such as ServiceNow, ERP systems, and data & analytics environments. The ideal candidate will translate complex business challenges into innovative AI-driven workflows, automation, and seamless system integrations, ensuring solutions are secure, scalable, and production-ready. This is a 100% remote position, requiring alignment with Portugal business hours (9:00 AM to 6:00 PM or 12:00 PM to 8:00 PM Portugal time).
- Design and define end-to-end architectures for enterprise Generative AI solutions.
- Develop and implement agentic AI systems and multi-agent architectures.
- Integrate AI solutions with enterprise platforms including ServiceNow, Salesforce, SAP, Oracle, and similar systems.
- Collaborate with business and technical stakeholders to translate use cases into scalable AI-driven solutions.
- Ensure solutions meet stringent production requirements for performance, scalability, security, reliability, and maintainability.
- Define and implement AI safety strategies, guardrails, and risk mitigation approaches, including grounding techniques and prompt injection prevention.
- Evaluate and balance architectural trade-offs, such as latency vs. accuracy and automation vs. human control.
- 5+ years of software engineering experience.
- Strong backend development expertise (Python preferred).
- Proven experience designing and delivering Generative AI solutions in enterprise environments.
- Hands-on experience with LLMs (e.g., GPT-4o, o-series models) within Microsoft Azure environments.
- Strong understanding of:
- Retrieval-Augmented Generation (RAG) and Grounding strategies.
- Tool/function calling patterns.
- Experience designing:
- Agentic AI systems, including Orchestrator architectures and Multi-agent architectures.
- Workflow-based agents (LangGraph or similar).
- Experience integrating AI solutions with:
- ServiceNow
- Salesforce
- ERP platforms (SAP, Oracle, or equivalent).
- Strong knowledge of:
- REST APIs.
- Enterprise integration patterns.
- OAuth.
- Microsoft Entra ID.
- RBAC.
- Ability to design end-to-end workflows across multiple enterprise systems.
- Experience with:
- Performance, Scalability, Reliability, Observability, Logging, Monitoring, KPI definition.
- AI safety mechanisms and operational guardrails.
- Ability to balance business needs, technical constraints, and operational requirements.
- Experience with:
- Microsoft Azure, Azure OpenAI, Azure AI Services.
- Docker, Azure Container Apps, Azure App Services.
- CI/CD pipelines (GitHub Actions).
- Real-time AI systems
- Voice solutions
- Streaming architectures
- WebSockets
- Experience with other LLM providers like OpenAI, Claude, Gemini.
- Knowledge of enterprise knowledge bases (SharePoint, search indexes).
- Experience with Conversational AI, Chatbots, Voice assistants.
- Strong systems-thinking and problem-solving abilities.
- Ability to translate complex business requirements into technical solutions.
- High autonomy, ownership, and accountability.
- Strong communication skills with technical teams and business stakeholders.
