Are you an Italian speaker looking for a fresh professional start in one of Europe's most beautiful coastal capitals? We are seeking enthusiastic and driven individuals to join our multicultural, high-performing department in Lisbon, Portugal.
In this role, you will represent a globally recognized, tier-one search engine, serving as the primary support contact for its Italian-speaking community. This is a fantastic chance to grow professionally while enjoying Portugal's sunny climate, rich heritage, and dynamic social scene.
As a Customer Success Advisor, you will bridge the gap between an industry-leading tech giant and its users, transforming standard inquiries into exceptional support experiences through creative problem-solving and authentic empathy:
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Multi-Channel Support: Assist users via telephone, email, and live chat, serving as a knowledgeable guide for digital features and search capabilities.
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Effective Problem Solving: Diagnose and fix technical bugs or account irregularities efficiently and accurately.
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User Training & Feedback: Guide users on how to maximize the platform's features while gathering critical insights to help product development teams implement future updates.
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Performance Metrics: Uphold excellent service benchmarks by consistently reaching and surpassing personal and team performance targets (KPIs).
We focus heavily on developing raw potential. Whether you are a seasoned support professional or trying to break into the technology sector for the first time, we offer a comprehensive, fully paid training framework to set you up for success.
Qualifications:
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Language Skills: Native or bilingual mastery of Italian, combined with a solid command of English (minimum B2 level) to communicate effortlessly with an international team.
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Communication Skills: An innate ability to translate complex technical steps into clear, welcoming, and professional guidance.
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Technical Aptitude: A genuine passion for digital systems and total comfort working with modern technology.
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Adaptability: A flexible mindset with the ability to thrive in a fast-paced environment and work a rotating schedule.
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Work Hours: A stable, 40-hour weekly commitment (divided into 5 shifts at 8 hours per day).
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Operating Window: Rotating schedules running Monday through Sunday, strictly planned between 08:00 AM and 08:00 PM. (No late-night shifts, leaving your evenings completely free to enjoy Lisbon's social culture).
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Internal Growth: We prioritize promoting internally; most of our current management team originally began their careers in this very position.
We offer a robust compensation package to ensure you transition smoothly into your new lifestyle in Portugal:
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Food Allowance: A daily meal stipend for every active shift, credited directly to a convenient food voucher card.
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Medical Coverage: Premium private health and life insurance plans active from your very first contract day.
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Relocation Assistance: For candidates moving to Portugal from abroad, we provide a private bedroom in a fully managed corporate shared apartment. We also offer administrative guidance to help you secure local tax numbers (NIF) and social security registration.
If you are ready to elevate your career while living in vibrant Lisbon, submit your application today along with your current resume in English!
