“The world is yours with Meliá”
Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family
Discover some of the benefits we offer:
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Be proud to belong to Meliá as we are proud of you
ME Lisbon is a luxury hotel that is part of the prestigious Meliá Hotels International chain. Located in the heart of Lisbon, our hotel offers a unique and sophisticated experience, combining avant-garde design with exceptional service for our guests.
Mission: As an Aura Host, you will be the face and soul of the guest experience at ME Lisbon. Working closely with the Aura Manager and Assistant Aura Manager, you will anticipate guests' needs, build meaningful connections, and ensure every interaction reflects the exceptional service standards of our luxury lifestyle brand.
What will you have to do?
Deliver personalized, seamless, and memorable guest experiences throughout every stage of the guest journey.
Anticipate guest needs and exceed expectations through proactive engagement and exceptional service.
Build strong relationships with guests, fostering loyalty and emotional connections with the ME by Meliá brand.
Monitor guest feedback through Voice of the Customer tools and contribute to continuous service improvement.
Handle guest requests, concerns, and incidents professionally, ensuring prompt and effective resolution.
Act as a destination expert, recommending exclusive experiences, cultural attractions, restaurants, and services throughout Lisbon.
Coordinate closely with operational departments to guarantee flawless guest experiences.
What are we looking for?
Minimum 1 years of experience in a similar guest-facing role within a luxury hotel or hospitality environment.
Degree in Hospitality Management, Tourism, or a related field.
Fluent in Portuguese and English (additional languages will be highly valued).
Strong communication and interpersonal skills with a genuine passion for hospitality.
Excellent attention to detail and ability to create personalized experiences.
Proactive, guest-oriented, and solution-driven mindset.
Deep enthusiasm for lifestyle hospitality, luxury service, and guest satisfaction.
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.
To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.
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