Efficiency Lead
Planet —Porto
- Período Integral
- Modelo Híbrido
Técnico de Contabilidade (m/f)
Mystic Invest Holding, S.A —4050 Porto
- Graduação
Candidatura rápida
Sales & Network Manager (m/f/d)
Salvador Caetano —4400 Vila Nova de Gaia
Senior Power Center Consultant
Apgar —Porto
- Modelo Híbrido
- Graduação
Senior AI Developer Experience Engineer
Planet —Porto
- Período Integral
- Modelo Híbrido
Senior Power BI Developer
Apgar —Porto
- Modelo Híbrido
- Graduação
Embedded Firmware Engineer
Carrier —Porto
- Período Integral
- Modelo Híbrido
Há 6 dias
Técnico(a) de Manutenção AVAC - Porto
Veolia Portugal —Porto
Candidatura rápida
HRIT Analyst (m/f/d)
Bruker —4050 Porto
- Graduação
Há 5 dias
Acquiring Solution Engineer
Planet —Porto
- Período Integral
- Modelo Híbrido
9 h
Key Account Manager (m/f/d)
Grupo Salvador Caetano —Vila Nova de Gaia
- Período Integral
Experienced Functional Software Consultant
Apgar —Porto
- Modelo Híbrido
- Graduação
AI Engineering Lead
Planet —Porto
- Período Integral
- Modelo Híbrido
Data Architect
Planet —Porto
- Período Integral
- Modelo Híbrido
Há 14 dias
Analytics Engineer
Planet —Porto
- Período Integral
- Modelo Híbrido
Técnico de Contabilidade Junior (m/f/d)
Grupo Salvador Caetano —Porto
- Período Integral
- Graduação
Diretor Retalho (m/f/d)
Grupo Salvador Caetano —4000 Porto
- Período Integral
- Graduação

More jobs to discover

Find similar jobs that you might be interested in.

Técnico de Contabilidade (M/F)
Proteccontas - Gabinete de Contabilidade Lda —Santa Maria da Feira
Experiência mínima de 2 anos em contabilidade; Formação na área de Contabilidade, Finanças, Gestão ou similar; Apoio no fecho mensal e anual de contas;
A partir de 981,14 € por mês
Candidatura rápida
Há 5 dias
Técnico de Contabilidade
Grupo Definicão Sólida —Santa Maria da Feira
Experiência mínima de 2 anos em contabilidade; Formação na área de Contabilidade, Finanças, Gestão ou similar; Apoio no fecho mensal e anual de contas;
937,53 € - 1 627,59 € por mês
Candidatura rápida

Quero receber o alerta de ofertas mais recentes para continente em lourosa

Ao iniciar sessão na sua conta, concorda com os Termos de Serviço do SimplyHired e consente com a nossa Política de Privacidade e Cookies.

Explorar ofertas em mais locais

continente jobs near lourosa

Efficiency Lead

Planet -
Porto

Candidate-se agora

Detalhes da oferta

Período Integral

Descrição completa da oferta

remote type

Hybrid

locations

Porto - Portugal

Warsaw - Poland

Madrid Office - Spain

time type

Full time

posted on

Posted 30+ Days Ago

job requisition id

JR11705

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role overview:

We’re looking for an AI Efficiency Lead to maximise the impact of AI across the business by improving how AI agents perform, increasing automation, and driving measurable efficiency gains.

This role sits at the intersection of AI, content, performance optimisation, and continuous improvement. You’ll work closely with business stakeholders, product teams, and AI specialists to ensure our AI solutions deliver real value at scale.

What you will do

Own AI performance and optimisation

Track and improve AI performance across key use cases

Analyse where AI falls short, including escalations, incorrect responses, and gaps in coverage

Identify root causes and work with relevant teams to drive improvements

Build and optimise AI knowledge

Create and maintain knowledge articles used by AI agents

Translate business processes and domain knowledge into clear, structured content

Continuously improve knowledge quality, coverage, and relevance with subject matter experts

Test, validate, and improve

Design and run real-world test scenarios for AI agents

Perform ongoing gap analysis to identify missed automation opportunities and quality issues

Establish repeatable QA processes to improve answer quality over time

Drive insights and action

Track performance metrics such as deflection, accuracy, and coverage

Turn insights into clear actions and prioritised improvements

Report progress and recommendations to leadership and delivery teams

Identify new opportunities

Spot high-volume, repeatable tasks or queries that are suitable for AI

Help shape new AI use cases and improve existing ones

Support the rollout and scaling of successful AI solutions

Who you are

Strong background in process improvement, service delivery, support, or operational excellence

Experience creating or managing structured knowledge/content

Analytical mindset, with confidence interpreting metrics and identifying patterns

Strong stakeholder management and cross-functional collaboration skills

Comfortable working in a fast-moving environment where continuous iteration is key

Nice to have

Experience with AI assistants, chatbots, automation, or knowledge systems

Familiarity with platforms such as Salesforce, Agentforce, or similar tools

Experience working alongside product, engineering, or AI teams

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce.

We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

About Us

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.

Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

Candidate-se agora

Refine sua pesquisa

continente vagas para: lourosa

Efficiency Lead

Técnico de Contabilidade (m/f)

Sales & Network Manager (m/f/d)

Senior Power Center Consultant

Senior AI Developer Experience Engineer

Senior Power BI Developer

Embedded Firmware Engineer

Técnico(a) de Manutenção AVAC - Porto

HRIT Analyst (m/f/d)

Acquiring Solution Engineer

Key Account Manager (m/f/d)

Experienced Functional Software Consultant

AI Engineering Lead

Data Architect

Analytics Engineer

Técnico de Contabilidade Junior (m/f/d)

Diretor Retalho (m/f/d)

More jobs to discover

Quero receber o alerta de ofertas mais recentes para continente em lourosa

Related Searches

Explorar ofertas em mais locais

About Planet

Role overview:

What you will do

Who you are

Why Planet:

About Us

Ferramentas para Candidatos

Ferramentas da empresa

Procurar

Mantenha-se em Contacto