Your Job
You will play a key role in delivering an exceptional customer experience while supporting business growth. You will manage relationships with an established customer portfolio, act as a trusted point of contact, and ensure seamless coordination between customers and internal teams.
In this role, you will:
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Build, maintain, and strengthen long-term relationships with assigned customers.
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Manage customer inquiries, prepare quotations, and promote products and solutions aligned with customer needs.
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Develop and deliver sales proposals and commercial offers.
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Review customer specifications, applications, and contractual requirements in collaboration with Engineering and R&D teams.
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Process requests for quotations, providing accurate pricing, lead times, and product availability.
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Manage customer orders from receipt through confirmation, ensuring accuracy and timely communication.
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Handle customer returns and claims, coordinating corrective actions to ensure high levels of customer satisfaction.
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Collaborate closely with Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management teams to ensure efficient order execution and on-time delivery.
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Contribute to cross-functional projects and continuous improvement initiatives that enhance customer service and business performance.
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Continuously develop product and market knowledge through internal and external training opportunities.
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Provide support and backup to the commercial team when needed.
Your Experience
We are looking for a customer-oriented professional who combines strong commercial awareness with excellent relationship-building skills.
You will bring:
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A minimum of 3 years of experience in a Sales, Customer Service, Account Management, or similar commercial role.
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Previous experience working within a sales or customer-facing environment.
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A customer-focused and results-driven mindset.
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Strong communication, relationship-building, and negotiation skills.
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A proactive, collaborative, and solution-oriented approach.
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The ability to thrive in dynamic environments and effectively manage change and complexity.
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Strong organizational and time-management skills, with the ability to prioritize multiple tasks and work independently.
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A self-motivated, responsive, and assertive attitude with a strong sense of ownership.
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Professional fluency in English; additional languages are considered a strong advantage.
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Knowledge of SAP or similar ERP systems is a plus.
Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.
All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
Visit our DE&I Page to learn more about Prysmian's commitments.
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.
