About Superior Wellness
Superior Wellness is the world’s fastest-growing manufacturer and distributor of premium hot tubs, swim spas, Chill Tubs, saunas, and wellness products. We’re known for our focus on innovation, quality, and a customer-first approach.
As an international business importing from multiple countries, we offer a global range of high-quality products to both trade and retail customers. Our focus is simple, improving health and wellbeing through great products and service.
We’re passionate about helping our partners and our people grow, and we’re on a journey to become the world market leader in hot tubs and swim spas, recognised for our focus on wellness and delivering a best-in-class customer experience.
Job Summary
We are looking for an a Quality & Customer Experience Specialist to join its Quality, Environment, Health and Safety department. The role is the main point of contact for customers regarding complaints and support requests, ensuring each case is rigorously tracked through to resolution, working closely with the technical assistance network and the relevant internal teams.
Responsibilities:
The Quality & Customer Experience Specialist is accountable for:
- Providing an accurate, rigorous point of contact for customer complaints and support requests.
- Coordinating warranty processes through to resolution, including replacement part dispatch.
- Maintaining clear and timely communication with customers in Portuguese and English.
- Reporting complaint and customer satisfaction indicators to the Quality department.
- Identifying recurring trends and root causes, contributing to continuous improvement.
- Working collaboratively with the technical assistance network, Quality and Production teams.
The ideal candidate should have:
- Junior-level professional experience, up to 5 years, preferably in customer support, after-sales, or quality department roles.
- Fluent in Portuguese and English, with strong written and verbal communication skills.
- Strong customer orientation, with the ability to manage cases and priorities effectively.
- Organised, rigorous and autonomous in managing the complaint process, from logging through to resolution.
- Good ability to liaise across different internal areas (Quality, Production, Technical Assistance).
Core Values – Candidates must match our company team values:
- Discipline – We get things done efficiently and effectively
- Responsibility – We own the problems and solve them
- Consistency – We are better today than yesterday
- Trust – Delivering exceptional service beyond expectations
- Integrity – We do what we say we will
- Team – We work together, respect each other, be honest and protect the team
Why Join Us?
- Be part of a fast-growing and ambitious business
- Opportunity to make a real impact in a developing factory environment
- Work in a collaborative, hands-on culture focused on continuous improvement
- Long-term development opportunities as the business grows
What We Offer
- Opportunity to join a young and growing team;
- Long-term career opportunity;
- Career development and progression;
- Competitive salary, commensurate with experience and demonstrated skills.
Join the Superior Wellness team in Portugal!
Localização do trabalho: Presencial
