We’re looking for an Owner Experience Supervisor to join GuestReady and elevate the way we support our property owners — one of our most important partners.
In this role, you’ll lead a team of Owner Experience Agents across multiple markets and communication channels, ensuring we consistently deliver fast, high-quality, and seamless support. This is a hybrid position based in our Porto office.
What You’ll Do
Lead a high-performing team
Coach, support, and develop a team of Owner Experience Agents
Set clear expectations and monitor key performance metrics such as CSAT, NPS, speed, and quality
Deliver seamless owner support
Ensure property owners receive fast, professional, and clear support across email, phone, chat, and CRM platforms
Maintain a hospitality-first mindset in every interaction
Manage complex cases
Take ownership of escalated or high-impact issues
Improve processes at scale
Go beyond solving individual tickets by identifying underlying issues
Raise quality standards
Partner closely with Operations, Finance, and Owner Success teams
What We’re Looking For
Languages
Experience
Background in customer service, hospitality, or other client-facing roles
Previous team leadership or supervisory experience
Leadership
Comfortable using CRM systems and digital tools
Flexibility : Availability to work shifts, including evenings, weekends, and holidays when needed
Mindset
Calm under pressure
Hands-on and solutions-oriented
Proactive, adaptable, and passionate about delivering exceptional service
If you're ready to take the next step in your career and be part of a global hospitality success story, we’d love to hear from you.
Apply now and join GuestReady in Porto!
