Join our clients' JTI Customer Experts team and become the primary point of contact for customer requests on behalf of our client.
By partnering with the companys client – the international tobacco and vaping division of Japan Tobacco Inc. – they work towards a shared goal: building a business that is innovative, fast-growing, sustainable, and committed to delivering the highest quality customer service. Our client is currently looking for Portuguese-speaking talents to support their client’s customers from our offices in Greece.
Join a team dedicated to providing an exceptional customer experience while growing your professional network, sharpening your communication skills, and adding solid international experience to your CV.
Your responsibilities:
-
Serve as the main point of contact for customer requests, representing one of the world’s leading companies in the tobacco industry.
- Handle customer communication via phone, email, and chat to deliver a seamless support experience.
- Respond to inquiries about the client’s products.
- Resolve issues as they arise, addressing customer concerns professionally and efficiently.
- Aim to turn every interaction into a positive customer experience.
Requirements
Fluency in Portuguese.
- Strong command of English, both written and spoken.
- Previous experience in customer support/customer care (considered an asset).
- Excellent communication skills.
- A problem-solving mindset and sense of ownership.
- Tech-savviness and willingness to learn.
- A positive and proactive attitude.
Benefits
-
Full relocation support to Greece (flight tickets, hotel accommodation, and assistance with the housing search – all free of charge).
- Competitive monthly salary + 2 additional salaries per year.
- Healthcare benefits and various discounts.
- Fully paid training delivered by certified instructors.
- Special events, community initiatives, and social activities.
- Free online Greek language courses.
- Modern, comfortable office facilities with relaxing break areas.
The opportunity to work for a Great Place to Work®-certified company.
-
This role is an excellent chance to grow your international career, gain valuable experience, and represent a global brand. You will be joining a company that values diversity and provides equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
