About the role
Join the End User Services Team at Leonteq and experience the fast-paced environment of a leading Swiss FinTech company. You will help deliver high-quality IT support and workplace services, ensuring employees have the tools and technology they need to work efficiently.
At Leonteq, we are a leading player in the financial industry, renowned for our innovative approaches, our commitment to excellence and our entrepreneurial spirit. Our organisational values people together, passion, dedication, quality and expertise are our guiding north star.
What you'll do
- Provide first- and second-level support for hardware, software, and workplace technology.
- Prepare, configure, deploy, and maintain laptops, mobile devices, and peripherals for new and existing employees.
- Working with a global team and supporting with Vendors for End User related incidents and issues
- Troubleshoot hardware, software, printing, connectivity, and collaboration tool issues.
- Assist with the onboarding and offboarding of employees by ensuring timely IT equipment and access provisioning.
- Assist with management of CMDB IT Asset inventory and contribute with automation requirements.
- Assist with end user Application related setup and configuration issues. Acting as an integration bridge between other IT Operation or IT Development teams.
- Contribute to the creation and maintenance of knowledge base articles and user documentation.
What you'll need
- Master's degree in Information Technology, Computer Science, Engineering, or a related field.
- Good understanding of Windows operating systems, Microsoft 365, and workplace technologies.
- Basic knowledge of hardware troubleshooting, networking fundamentals, and user support.
- Strong analytical and problem-solving skills with a structured approach.
- Excellent communication and interpersonal skills with a customer-focused mindset.
- Strong willingness to learn and develop technical expertise.
- Ability to work independently and collaboratively in a fast-paced environment.
- Fluency in business English
Nice to have
- Relevant internship or previous experience in IT support or End User Services.
- Additional languages (Portuguese, German, French, or Italian).
Why you'll love working here
- Modern facilities in a prime location.
- Two intensive one-week off-site training programs designed to accelerate your early career development.
- Upon successful completion of the twelve-month Leonteq Graduate Program, the possibility of a permanent full-time role, setting you up for long-term success at Leonteq.
- Opportunities to gain hands-on experience supporting a global workforce while developing technical and customer service skills in an international FinTech environment.
