Nina Brunch Café is looking for a strong, hands-on Senior Shift Lead to help us deliver consistently excellent service, develop our team and keep daily operations organised.
This is not an office-based management role. You will work alongside the team during service, lead by example and take responsibility for the smooth running of the shift.
The role is ideal for an experienced shift leader, supervisor or senior hospitality professional who is ready for more responsibility and wants the opportunity to grow into a broader management position.
WHAT YOU WILL OWN
- Leading daily service and keeping the front-of-house team organised during busy shifts
- Making sure Nina is ready for service, including opening, closing, cleanliness and guest-area checks
- Assigning priorities and adjusting team deployment during the shift
- Supporting, training and giving practical feedback to new and existing team members
- Ensuring Nina’s service standards, SOPs and checklists are followed consistently
- Monitoring waiting times, order accuracy and communication between the floor, bar and kitchen
- Identifying unhappy guests early and resolving concerns before they leave
- Handling complaints and service recovery within agreed guidelines
- Reinforcing punctuality, presentation, teamwork and professional conduct
- Supporting daily stock checks, invoice capture and routine supplier follow-up
- Ensuring daily hygiene, allergen, temperature, cleaning and HACCP controls are completed correctly
- Completing a concise shift handover covering team issues, guest feedback, stock problems, maintenance and actions taken
- Escalating serious staff, safety, legal, reputational or operational issues quickly
WHO WE ARE LOOKING FOR
- Previous experience as a shift leader, supervisor, assistant manager or senior team member in a restaurant, café or hotel
- Strong hospitality instincts and genuine enjoyment of working with guests
- Comfortable leading from the floor and stepping into service wherever needed
- Calm, organised and decisive during busy periods
- Able to give clear instructions and constructive feedback
- Reliable with checklists, handovers and follow-through
- Takes ownership: when you see a problem, you do not ignore it, you help solve it
- Interested in training, systems and helping a growing café become more consistent
- Fluent English and fluent Portuguese
- Available to work weekends and public holidays
- Comfortable commuting to Parque das Nações / Oriente for a daytime hospitality schedule
ABOUT NINA
- Independent brunch and specialty coffee concept in Parque das Nações
- Approximately 60 seats
- Warm, modern and guest-focused environment
- International team and customer base
- Daytime operation
- Strong reputation with an ambition to become one of Lisbon’s best brunch cafés
WHAT WE OFFER
- A full-time, hands-on leadership position with real responsibility
- The opportunity to influence service standards, team development and daily operations
- Clear operating systems, checklists and support from ownership
- A warm, ambitious environment where good ideas and initiative are valued
- Development pathway toward a broader Café Operations Manager role for the right person
- Contract and compensation discussed according to experience and responsibilities
If you enjoy leading service, developing people and creating excellent guest experiences, we would love to hear from you.
Job Types: Full-time, Contract
Language:
- English (Required)
- Portuguese (Required)
Work Location: In person
