Job Summary
Cartrack, a world-leading smart mobility SaaS company with over 2,500,000 subscribers across 24 countries, is looking for an entrepreneurial Operations Manager to drive the day-to-day operational performance of the business in Portugal.
This high-impact role will see you leading cross-functional teams and executing business growth initiatives.
Responsibility
- Ensure operational scalability to support business growth within the Portuguese market.
- Work closely with sales and leadership to deliver revenue growth objectives.
- Build and maintain existing client relationships, ensuring service delivery meets SLA and quality standards.
- Drive operational performance and accountability across teams, e.g. sales, technical, customer service, scheduling, vehicle tracking etc.
- Proactively identify areas of improvement and implement solutions when operational bottlenecks arise.
- Recruit and grow operational teams, while developing and training existing staff to support rapid business growth.
- Create a high-performance,ownership-driven culture.
- Ad-hoc tasks as assigned.
Requirements
- Bachelor Degree in Engineering or Accounting essential.
- Minimum 5 years’ operational management experience with proven experience in building or scaling operations within a start-up or expansion environment.
- Previous experience within a similar industry advantageous.
- Strong commercial and business acumen, with a growth-oriented mindset.
- Highly disciplined, execution-focused leader.
- Ability to thrive in fast-paced environments.
- Skilled in managing KPIs and SLAs, with strong analytical and reporting capability.
- Excellent communication and stakeholder management skills.
- Fluent in English and Portuguese.
Job Type: Full-time
Work Location: In person
