Operations Director
About IWG
IWG is the world’s largest provider of flexible workspace, with more than 5,000 locations across 120 + countries. We bring together leading brands such as Regus, Spaces, HQ and Signature, as well as digital marketplace platforms such as Instant Offices, Easy Offices and Coworker. For over 35 years, we’ve enabled organisations of every size—from start-ups and scale-ups to 83% of the Fortune 500—to work more productively, flexibly and sustainably.
Our purpose is simple: help everyone have a great day at work—while protecting people and the planet. We offer carbon-neutral workplaces worldwide and are moving towards achieving Net Zero emissions.
In 2025, IWG delivered record system‑wide revenue of $4.5B driven by rapid expansion of our capital‑light partnership model. We set a record with over 1,000 new centre deals signed and nearly 800 openings. We are accelerating toward our long‑term ambition of 30,000 centres worldwide.
Join us- www.iwgplc.com
Job Purpose
The Operations Director is responsible for maximising the efficiency of our business centres, so we deliver fantastic customer service. Our processes should be continually re-engineered to make them simpler for our customers and staff so we can add new centres quicker and more cost effectively. This person will be a highly organised, creative problem solver who is commercial, continually thinks of the customer and successfully completes projects.
Key Responsibilities
- Partner Management
- Lead NCO kick-off activities and support the operational integration of roll-ins.
- Oversee Performance Management throughout the full duration of the Management contract.
- Projects & Change Initiatives
- Drive special projects, including current cost-saving initiatives (e.g. FTE optimization, cleaning and maintenance).
- Support and lead additional transformation and change initiatives as required.
- Vendor & Contract Management
- Manage vendor tenders and contracts not handled by Central Procurement.
- Support negotiations and ensure commercial effectiveness at local level.
- Business Process Facilitation
- Act as a local point of contact for business process issues, including billing, payments, collections, and related operational topics.
Required Qualifications, Experience, Behaviours
- Mixed profile combining commercial experience (e.g. account management) with process and project management exposure.
- Experience in leadership or coordination role, even within a small team.
- Strong negotiation skills and solid business intuition.
- Financial awareness and comfort working with numbers.
- Pragmatic mindset with strong common sense and problem-solving ability.
- Consistently delivered results, above expectations.
- Strong communication and stakeholder management skills, with the ability to influence in a matrix environment.
- Confident decisionmaker who demonstrates sound judgement.
- Organised, consistently delivers against tight deadlines.
- Collaborative team player and a commitment to excellence.
- Analytical mindset with the ability to solve problems and improve processes. Comfortable working in a fast‑paced environment.
- Resilient, able to deal with ambiguity.
What we can do for you
You are reading the right advert if you are looking for:
- A fun, challenging, and rewarding career.
- Award-winning induction training and excellent ongoing learning and development.
- Fantastic career progression opportunities.
- Access to a comprehensive selection of flexible, personalised workplace benefits that support your mental, physical, and financial wellbeing.
Recruitment process
Our recruitment process is transparent and objective, because we care about your experience with us. We will respond to you within a few days to let you know if you are moving to the interview stage. This usually starts with a 30-minute conversation with our Global Recruitment Team, giving you the chance to learn more about us and the job. If we both feel there’s a good fit and connection, you will progress through one or two further stages, depending on the level of the position. IWG is proud to be recognised as a Leading Employer, every year since 2022.
