About iCliGo
iCliGo is an innovative platform connecting travellers with independent and highly qualified travel consultants. Founded in 2014, our Portuguese multinational has grown into a technology-driven company, committed to delivering seamless travel experiences while embracing a culture of collaboration, innovation, and continuous improvement.
About the Role
We are looking for a Junior Operations Support Specialist to support Operations manager on aligning business strategy with internal teams.
This role has a strong strategic component, acting as a key link between technical teams, business areas, and stakeholders, promoting effective communication and ensuring the successful delivery of high-value technology solutions.
Key Responsibilities
Assist in the creation, documentation, and continuous improvement of processes and SOPs
Ensure processes are clearly documented, updated, and accessible across teams
Support the rollout and adoption of new operational procedures
Support the tracking and reporting of operational KPIs and SLAs
Help maintain dashboards (e.g., ClickUp or BI tools) to monitor team performance
Identify deviations, inconsistencies, or performance gaps
Ensure teams are aligned with defined processes, SLAs, and internal policies
Support audits of operational workflows and data accuracy
Flag risks, inefficiencies, or non-compliance with defined standards
Work with different departments to clarify processes and resolve operational blockers
Support the implementation of new tools, workflows, or automation initiatives
Assist in coordinating operational projects led by Corporate Operations
What We’re Looking For
- Degree in Management, Industrial Engineering, Operations, Business, or similar
- 0–2 years of experience in operations, consulting, project management, or analytics
- Strong analytical and problem-solving skills
- High attention to detail and structured thinking
- Comfortable working with data (Excel / Google Sheets required)
- Ability to document processes in a clear and structured way
- Strong organizational and prioritization skills
- Good communication skills and ability to work cross-functionally
Benefits
- Competitive salary based on experience and expertise;
- Annual performance-based bonus;
- AdvanceCare health insurance;
- 24 days of annual leave (including your birthday off);
- Access to the Udemy academy;
- Hybrid working model;
- Travel perks at net rates.
