About iCliGo
iCliGo is an innovative platform connecting travellers with independent and highly qualified travel consultants. Founded in 2014, our Portuguese multinational has grown into a technology-driven company, committed to delivering seamless travel experiences while embracing a culture of collaboration, innovation, and continuous improvement.
About the Role
The Booking Support Training Specialist plays a critical role in ensuring operational excellence across the Booking & Operations function. This position is responsible for delivering structured training, maintaining up-to-date operational knowledge, and supporting the team in day-to-day activities.
Additionally, this role ensures that operational procedures are aligned with market-specific regulatory and compliance requirements across all geographies where iCliGo operates, guaranteeing consistency, accuracy, and risk mitigation at a global level.
- Kindly note that this is a on-site position.
Key Responsibilities
1. Training & Development
- Deliver onboarding training to new Booking team members, ensuring a strong understanding of systems, workflows, and operational procedures
- Provide continuous learning and upskilling sessions throughout the employee lifecycle
- Support Subject Matter Experts (SMEs) in designing and delivering training programs
- Identify training needs based on operational gaps, performance data, and business priorities
2. Training Strategy & Content Management
- Develop and implement structured training plans aligned with current operational needs
- Maintain, update, and continuously improve training materials, manuals, SOPs, and documentation
- Ensure all content reflects the latest operational processes, tools, and policy updates
- Contribute to the standardization of training frameworks across regions
3. Operational Support
- Provide hands-on support to Booking & Operations teams by assisting with tickets and booking-related tasks
- Act as a bridge between training and operations, ensuring practical application of knowledge
- Monitor common issues and feedback loops to improve both training and operational processes
4. Global Compliance & Process Alignment
- Ensure that all operational procedures, training content, and team practices are aligned with local market regulatory requirements across all countries of operation
- Work closely with Legal, Compliance, and Operations teams to incorporate regulatory updates into training and SOPs
- Support the implementation of consistent global standards while adapting to local regulatory nuances
- Act as a control point to reduce operational and compliance risks in booking processes
What We’re Looking For
- Previous experience in Booking Operations, Customer Support, or Travel Operations (aviation experience is a plus)
- Experience in training delivery, onboarding, or knowledge management roles
- Strong understanding of operational workflows and ability to translate them into structured training content
- High attention to detail, particularly regarding compliance and procedural accuracy
- Ability to work across multiple markets and adapt to different regulatory environments
- Strong communication and facilitation skills
- Hands-on mindset with the ability to balance training responsibilities and operational support
Benefits
- Competitive salary based on experience and expertise;
- Annual performance-based bonus;
- Private health insurance;
- Meal allowance;
- 2 extra days of annual leave (including your birthday off);
- Monthly utility allowance to support your remote working arrangement;
- Access to the Udemy academy;
- Travel perks at net rates.
