Step into the high-growth sector of financial technology! We are currently recruiting driven French-Speaking Customer Success Specialists to join our primary operations hub in Lisbon, Portugal. Representing a major international payment solutions brand, you will serve as the primary liaison for users navigating digital finance platforms. This position offers a distinct gateway to launching a long-term corporate career in the booming Fintech sector while enjoying life in the vibrant Portuguese capital.
In this position, your daily impact extends well beyond traditional customer service. You will actively guide users through the online payment ecosystem, ensuring seamless and secure financial transactions.
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Omnichannel Support: Assist French-speaking clients across multiple communication channels regarding digital wallets, account verifications, and payment processing queries.
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Analytical Problem Solving: Take direct ownership of intricate billing questions and technical platform issues, delivering efficient and accurate resolutions.
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Compliance & Security: Adhere rigorously to financial safety regulations and industry compliance standards to safeguard sensitive user data and verify transaction legitimacy.
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Cross-Functional Collaboration: Partner with an international workforce, utilizing your English language skills to align with internal technical departments and management teams.
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Performance Excellence: Consistently meet or exceed key performance indicators (KPIs) to uphold our high standards of customer satisfaction and brand loyalty.
We prioritize your professional attitude, reliability, and communication capabilities. Prior specialized experience in financial services is not required, as we provide complete, professional onboarding training to ensure your success.
Minimum Qualifications:
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Linguistic Proficiency: Flawless written and spoken command of French, alongside a solid intermediate proficiency in English (B2 level minimum) for internal corporate communication and training modules.
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Aptitude for Growth: No specific fintech background is mandatory; we value long-term potential and a genuine enthusiasm for mastering the digital finance industry.
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Professional Reliability: A dependable professional who demonstrates punctuality and consistent dedication to the team and consumer base.
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Digital Literacy: Naturally comfortable navigating diverse software environments and utilizing modern digital tools to resolve user issues.
We offer a structured compensation and rewards infrastructure designed to provide comprehensive financial and professional support:
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Base Salary: A fixed base pay of €930 gross per month, paid 14 times per year (fully inclusive of mandatory local summer and Christmas bonus structures).
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Reliability Incentive: An additional €65 monthly bonus tied to consistent, punctual attendance.
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Daily Meal Allowance: A stipend of €7.63 per operational day to cover food expenses, disbursed via a specialized corporate meal card.
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Career Evolution: Direct access to internal development pathways designed to facilitate advancement into senior, Quality Assurance, or management roles.
For candidates transitioning to Portugal from abroad, we ensure a smooth, worry-free integration process:
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Company-Provided Housing: Move directly into a private bedroom within a shared, company-managed apartment, removing the stress and complexity of navigating the local real estate market.
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Logistical Assistance: Your flight expenses to Lisbon are fully covered, and we provide direct, hands-on assistance managing local Portuguese administrative processes (including securing your tax number [NIF] and Social Security registrations).
Lisbon stands out as an exceptional destination to build a professional life. Famous for its historic architecture, celebrated culinary landscape, and close proximity to world-class beaches, the city delivers an ideal balance of corporate opportunity and relaxed coastal living.
If you are eager to establish your career in fintech from our Lisbon hub, click Apply Now to submit your current resume (compiled in English).
