We are recruiting Dutch/Flemish-speaking Connected Services Support Specialists for an international automotive project in Lisbon, Portugal.
This role combines back-office customer support, case management, and connected vehicle services. You’ll handle customer requests from start to finish, assisting users with vehicle-related digital services while ensuring a smooth and high-quality customer experience. The position operates Monday to Saturday, with rotating shifts between 07:00 and 22:00.
Your Role
- Manage customer cases from initial request through to resolution
- Handle back-office requests accurately and efficiently
- Assist customers with connected vehicle services and related enquiries
- Update internal systems and maintain accurate case records
- Troubleshoot issues and coordinate appropriate solutions
- Meet established quality and SLA standards
Your Qualifications
- Native/C2 level Dutch or Flemish
- English B2 level or above for training, systems, and internal communication
- Strong communication and problem-solving skills
- Good computer literacy and ability to navigate different systems
- Customer-focused and comfortable working in a fast-paced environment
- Previous experience in back-office, customer service, or technical support is an advantage
The Offer
- Full-time position in Lisbon, Portugal
- Rotating shifts Monday to Saturday, between 07:00 and 22:00
- Opportunity to gain experience in automotive technology and connected services
- Professional training and ongoing support
- International and multicultural working environment
- Career development opportunities within a global organization
Job Types: Full-time, Contract, Permanent
Contract length: 12 months
Pay: 1,500.00€ - 1,700.00€ per month
Work Location: In person
