As an Operations Customer Expert, you will engage directly with customers through inbound and outbound calls, digital interactions, and back-office projects, addressing inquiries with a customer-first approach. Your role will focus on identifying, understanding, and resolving customer needs efficiently while actively seeking opportunities to promote company products and services through up-selling, cross-selling, lead generation, and upgrades.
We are looking for individuals with a high level of customer orientation, a passion for delivering outstanding service, and the ability to build and maintain strong customer relationships by handling concerns promptly and professionally.
Schedule Hybrid 2days home 3 in office: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern - 5 days/week with 2 days off: Monday to Sunday, 08:00am to 08:00pm.
Requirements:
Speak Italian C1/C2 level language skill;
Speak English B2;
Ability to work independently and/or in a team;
Problem solving-skills;
Good communications skills (both verbal and written);
Positive attitude;
Ambitious.
Benefits:
Competitive salary;
Meal allowance;
Performance Bonus;
Private health insurance after contract signature;
Relocation Package (Internationals only for office positions): Flight ticket reimbursement after 6 moths;
Private room in an apartment.
You will have a 2 or 3 week training session that will be paid as well.
Note: Work Permit or PT Residence card, or EU passport is required for NON-EU candidates.
To apply, please send your CV in English including your full name, phone number, and personal email address.
When you apply for this vacancy, you are giving your GDPR consent to Real Recruitment Solutions. We might share your CV details directly with our client for the purpose of recruitment.
Pagamento: 1 251,00€ - 1 500,00€ por mês
Localização do trabalho: Trabalho remoto híbrido em Lisboa
