Customer Support Manager (M/F/D) - Iberia
About the Role
As Customer Support Manager Iberia, you will play a key role in strengthening our Service organisation across Portugal and Spain. You will lead customer support and maintenance coordination for maintenance contracts, connecting customers, service teams and management to deliver operational excellence, contract performance and long-term customer value.
Responsabilities:
- Lead the customer support and service delivery agenda across Portugal and Spain, ensuring continuity, quality and customer satisfaction.
- Strengthen commercial and technical relationships with key customers, acting as a trusted partner in service and maintenance topics.
- Supervise and align the PT/ES Service teams, setting priorities, developing people and ensuring clear communication across locations.
- Coordinate preventive and corrective maintenance for maintenance contracts, ensuring compliance with service levels, HSE standards and internal procedures.
- Support pre-sales and after-sales activities, including technical input, quotations, claims management and improvement action plans.
- Monitor contract performance, KPIs, risks, costs and customer feedback, providing clear reporting and recommendations to management.
- Drive process improvement, knowledge sharing and best practices across service operations in Iberia.
Requirements:
- Secondary education or degree in Mechanical Engineering, Electronica Engineering, Industrial Engineering or a similar technical field.
- At least 5 years of experience in Maintenance or similar industrial environments. Oil & Gas exposure will be valued.
- Strong experience in maintenance management, ideally in customer-facing technical services.
- Proven leadership skills and ability to coordinate teams across different locations and cultures.
- Fluency in English and Spanish; Portuguese will be valued.
- Based in Spain or with strong experience in the Spanish market.
- Strategic mindset, customer orientation, planning skills and availability to travel between Portugal and Spain.
We offer:
- A strategic Iberian role with direct impact on customer experience, service quality and business continuity.
- The opportunity to shape the future Service model across Portugal and Spain.
- Close collaboration with technical, commercial and operational teams in an international environment.
- A global company with a strong service network and opportunities for professional development and growth.
- Gross monthly remuneration between €2,500 and €3,500.
If you meet the stated requirements, please submit your application in English to [email protected]. Candidates selected for an interview will be contacted within 15 days.
The personal data of candidates who are not selected will be deleted immediately, except in cases where the candidate provides consent for their data to be retained beyond this period, in order to be considered for future employment opportunities. Personal data will only be kept in our database with the candidate’s consent. If you wish to authorize the retention of your data, please include the following statement in the email when submitting your CV: “I, (name), authorize the processing and retention of my CV and my personal data by Makeen Energy, SA for future employment opportunities, for a maximum period of 5 months. I declare that I have been informed that I may withdraw this consent at any time by sending an email to [email protected] I also acknowledge that, after this 5-month period, my data will be permanently deleted or anonymized, and I will no longer be considered for future employment opportunities.” Please note that, if you submit your application through a job platform, you must also send the above-mentioned declaration to the email address indicated above ([email protected]). Failure to do so will prevent us from retaining your personal data and CV and, consequently, your application will not be considered for future employment opportunities. All applications will be treated confidentially and in accordance with the GDPR.
Job Type: Full-time
Pay: 2,500.00€ - 3,500.00€ per hour
Work Location: In person
