A leading payment solutions provider,with the largest business technology platform serving all kinds of businesses. Our client's operating system allows business owners to sell anywhere, work more efficiently, manage inventory, communicate with customers, book appointments, course meals, order online, and so much more.
Key Responsibilities:
As a Customer Support Agent, your role involves providing exceptional B2B customer support; you will be responsible for assisting business clients with inquiries, troubleshooting issues, and providing tailored solutions to optimize their use of our client's services.
You will engage with clients ensuring timely and effective resolution of concerns, and maintaining a high standard of professionalism and support excellence.
Deliver excellent personalized service and assist sellers through communication channels which may include Phone, Email, and/or Chat in a variety of areas, including but not limited to:
- Identify account holder;
- Verify account information;
- Comply with all regulatory guidelines and procedures provided by Customer.
The support will be handled both in English and in the support language.
Requirements:
Speak Spanish or French or Italian fluently (C1/C2);
English B2;
Ability to work independently and/or in a team;
Problem solving-skills;
Good communications skills (both verbal and written);
Positive attitude;
Ambitious.
Note: Portuguese Residence card, or EU passport is required for NON-EU candidates.
Benefits:
Competitive salary;
Meal allowance;
Guarantee Bonuses;
Performance Bonus;
Private health insurance after contract signature;
Relocation package: accomodation provided!
You will have a 2 or 3 week training session that will be paid as well.
To apply, please send your CV in English including your full name, phone number, and personal email address.
When you apply for this vacancy, you are giving your GDPR consent to Real Recruitment Solutions. We might share your CV details directly with our client for the purpose of recruitment.
Pagamento: 1 067,00€ - 1 400,00€ por mês
Localização do trabalho: Presencial
