Description du poste
We are looking for a highly motivated Functional Application Support Analyst to join our Application Support team. This role is responsible for ensuring the stability, performance, and continuous improvement of a critical production application used by Back Office teams and Development teams across the EMEA region.
The successful candidate will provide both functional and technical support, acting as a key liaison between business users and IT teams. The role requires strong analytical and problem-solving skills, attention to detail, and a solid understanding of Financial Markets, combined with technical knowledge of SQL and Unix environments.
Key Responsibilities
Incident & Production Support
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Investigate, troubleshoot, and resolve technical and functional incidents related to the application and its ecosystem.
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Ensure timely incident resolution and effective communication with stakeholders.
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Perform root cause analysis and propose corrective and preventive actions.
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Monitor production activities and ensure platform stability.
Functional Analysis & Testing
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Analyze new and ongoing issues, identifying impacts and proposing solutions.
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Perform testing and validation activities in UAT environments.
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Collaborate with Development teams to investigate defects and validate fixes.
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Support business users in understanding application behavior and functionality.
Collaboration & Stakeholder Management
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Act as the bridge between Back Office users, Development teams, Production Support, Accounting, and other IT teams.
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Collaborate with cross-functional teams to improve system functionality, user experience, and operational processes.
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Support project initiatives and contribute to successful implementations.
Documentation & Continuous Improvement
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Maintain and continuously improve support documentation.
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Create and update user guides, operational procedures, and knowledge articles.
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Identify opportunities to automate repetitive manual tasks and improve operational efficiency.
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Promote best practices and process enhancements.
