Location: Lisbon, Portugal
Role: German speaking Customer Support Specialist
Salary: €1,100 gross/month (paid 14 times per year) + €135 gross/month (paid 11 times per year - language bonus) + Up to €120 gross/month (performance bonus) +
€7.63 net/working day meal allowance
Working hrs: 40 hrs p/week rotational between the operational hours of: Monday to Friday: 08:00 – 20:00, Saturday & Sunday: 08:00 – 17:00
Relocation: Available subsidised room in company apartment - Small monthly deduction covering rent and utilities
Are you a German speaker looking to build your career in tech while living in sunny Lisbon? We are currently recruiting for a Customer Support Specialist to join an international team supporting a leading global search engine project. This is a fantastic opportunity to gain experience in a fast-paced, innovative environment while enjoying life in one of Europe’s most vibrant cities.
The Role
As a Customer Support Specialist, you will support customers with a variety of queries related to product features, technical issues, and general account questions. You will deliver high-quality customer service across multiple channels and ensure each interaction reflects a strong and consistent brand voice.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, and social media
- Provide pre-sales support, general assistance, and technical troubleshooting
- Assist with issues related to e-commerce, software, hardware, and connectivity
- Accurately document all customer interactions
- Collaborate with internal teams to resolve issues efficiently
Requirements
- Fluent in German and good level of English
- Strong communication skills and a genuine passion for helping people
- Comfortable working in a dynamic, fast-paced environment
- Previous customer service or technical support experience is a plus
About Talingual
As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com
INDDG
Job Type: Full-time
Pay: 18,500.00€ - 20,000.00€ per year
Language:
Work Location: In person
