About the Role
We're looking for a highly motivated, analytical and relationship-driven Global Account Manager to help grow and retain a select portfolio of strategic multinational restaurant partners with national coverage. You'll be at the center of helping our most sophisticated partners thrive on the Uber Eats platform - driving strategic conversations, identifying growth opportunities, and improving operational health. This is a client-facing, individual contributor role where impact, autonomy, and customer success converge.
What the Candidate Will Need / Bonus Points
- What the Candidate Will Do -
- Own a high-value book of business: Manage a small portfolio of ultra-high value accounts, focusing on business strategy, revenue and profitability growth, operational health and client satisfaction.
- Drive growth through consultative strategy and Joint Business Plans.
- Align with partner and Uber Eats' cross-country POCs to drive common solutions for topics that may be local or global.
- Champion client success and health: Monitor operational metrics like defect rate, order reject rate, and ad spend efficiency. Take direct action to improve partner performance and experience.
- Be the go-to expert for your partners: Serve as the trusted advisor-resolving conflicts, providing platform insights, and guiding partners toward business excellence.
- Collaborate cross-functionally: Work with internal stakeholders like CSMs, Specialists, and Product teams to deliver holistic support and tailored solutions.
- Turn feedback into action: Synthesize partner insights into recommendations that influence Uber's product and commercial roadmap.
- Basic Qualifications -
- 6-8 years of experience in a B2B, client-facing role (e.g. Account Management, Sales, Customer Success, or senior retail/foodservice leadership)
- Demonstrated ability to drive commercial success across the full sales lifecycle - from identifying opportunities to retaining and expanding accounts
- Proven track record of building strong client relationships and delivering measurable impact, both commercial and operational
- Strategic thinker with strong analytical and problem-solving skills; you love diving into data to uncover insights
- Excellent communication and interpersonal skills with a knack for navigating complex conversations and aligning multi-country stakeholders
- Self-starter mindset with the ability to thrive in a fast-paced, high-growth environment
- Native Portuguese and fluent in english
- Preferred Qualifications -
- Comfortable with CRM tools (Salesforce preferred) and Google Workspace
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