SITA keeps airports moving, airlines flying smoothly and borders open. Its technology and communication innovations support the global air travel industry, with solutions used in 95% of international airports and by more than 2,500 transportation and government clients.
SITA is present in 200 countries, works across 60 different languages and cultures, and is recognized as a Great Place to Work® by 79% of its employees.
About the role:
The Product Owner is responsible for maximizing the business value of software products delivered by Agile Scrum Teams.
This is primarily an internal-facing role, working closely with the Product Manager to understand customer business problems, the product vision and the strategic direction of the overall portfolio.
The Product Owner also works directly with selected partner customers to gather feedback on existing, in-flight and proposed product features, using this input to define product capabilities and delivery priorities.
What you will do:
Demonstrate a deep understanding of customer business needs and expected outcomes;
Collaborate closely with the Product Manager to shape and refine the portfolio and product vision;
Share ownership of the product vision and ensure alignment with strategic objectives;
Hold end-to-end accountability for product delivery, including operability, scalability and sustainability of the final solution;
Own and actively manage the Product Backlog, ensuring it is well-defined, prioritized and aligned with the product roadmap;
Develop and maintain backlog artifacts, including functional requirements, non-functional requirements and acceptance criteria;
Lead functional analysis of backlog items and facilitate feature discussions;
Highlight roadmap priorities to ensure clarity and alignment across stakeholders;
Maintain a detailed, real-time understanding of delivery costs at project and release levels;
Define Program Increment or release timeboxes and establish clear Minimum Viable Product scope for each release;
Work closely with Scrum Teams to define Sprint goals, support Sprint Planning, participate in Daily Stand-ups and clarify requirements;
Review team deliverables through Sprint Demos and accept or reject work during the Sprint and at the End-of-Sprint Review;
Present accepted deliverables to the wider organization and customers;
Lead Design Partner Programs, showcasing early product versions to customers and incorporating feedback into product evolution;
Review and approve Statements of Work in collaboration with GEO teams before customer presentation;
Ensure close collaboration with Scrum Teams, ideally through co-location, to support efficient delivery and communication.
Profile required:
Minimum of 5 years’ experience in a significant Product Owner role;
Proven experience working with and across multiple Agile Scrum teams;
Experience engaging directly with customers and stakeholders;
Practical experience in running customer design partnership programs;
Experience operating in complex Agile environments with cross-team collaboration;
Experience within the Air Transport Industry, highly desirable.
Must-have skills:
Analytical approach;
Ability to collaborate globally;
Ability to communicate complex concepts;
Contracts management and administration;
Cross-team integration;
Customer and market focus;
Change management;
Tactical and strategic planning;
Products and services knowledge;
Release management;
Requirements analysis;
Understanding of customer needs.
Education and qualifications:
Business, Engineering or Science-related qualification to at least Bachelor's Degree level, typically;
Other degree-level backgrounds will also be considered.
What SITA offers:
Inclusive and diverse work environment;
Comfortable and engaging offices;
Flex Week: work from home up to 2 days per week, depending on team needs;
Flex Day: flexibility to adapt the workday to your life and plans;
Flex-Location: up to 30 days per year working from any location in the world;
Employee Assistance Program for employees and dependents, available 24/7, 365 days per year;
Champion Health, a personalized platform supporting a range of wellbeing needs;
Professional development through learning platforms and programs such as LinkedIn Learning, Microsoft’s Enterprise Skills Initiative and Airport Council International;
Specialized learning opportunities through platforms such as Pluralsight, Harvard Business Publishing and Stanford;
Competitive benefits adapted to the local market and employment status.
SITA is an Equal Opportunity Employer and values a diverse workforce.
In support of its Employment Equity Program, SITA encourages women, aboriginal people, members of visible minorities and/or persons with disabilities to apply and self-identify in the application process.
