Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
You will be part of the support team reporting directly to the HRIS Talent Acquisition Tech Team Lead. Also working with other IT (Information Technology) stakeholders, to deliver constant innovation and high-quality results in the service of our internal users and HR counterparts.
You will be working in agile/scrum methodology within our Product Team and support in the analysis and configuration of Workday providing continuous improvements of the current landscape.
The scope covers all Maisons held by the group on a worldwide scale.
HOW WILL YOU MAKE AN IMPACT?
Your main responsibilities will be:
Ongoing troubleshooting, user support, system maintenance to ensure customer satisfaction;
Ensure systems support (incident management, change management, etc.)
Manage the system release, coordinate validation activities with the development and execution of testing;
Assist users while using appropriate solutions, if and whenever required;
Support/lead high-level investigations on functional and technical requirements and feasibility studies, advise on practical alternatives;
Organize and lead working groups to specify the business requirements;
Coordinate the configuration of functionalities with the vendors, based on user requirements in any of the systems we use;
Document processes in a consistent and simple way;
Contribute to the development of business test scenarios;
Perform tests to ensure adequate functional coverage;
Support and train users as needed;
Support the continuous design of the Talent Acquisition roadmap;
Provide technical expertise on Talent Acquisition;
Comply with group guidelines on Documentation, Change Management and Audit processes;
HOW WILL YOU EXPERIENCE SUCESS WITH US?
