We are looking for an experienced Service Manager to join our team, taking end‑to‑end responsibility for the management of critical services and ensuring high levels of quality, availability, and customer satisfaction.
This role acts as the key interface between clients, operations, and technology teams, ensuring that delivered services meet agreed SLAs and support the organization’s strategic objectives.
- Manage the full service lifecycle, from definition and transition to ongoing operations
- Ensure compliance with SLAs, KPIs, and OLAs, driving continuous service improvement initiatives
- Act as the primary point of contact for internal and/or external customers
- Coordinate cross‑functional teams (operations, NOC, engineering, suppliers)
- Oversee incident, problem, and change management, ensuring effective resolution and clear communication
- Lead service review meetings and provide executive-level reporting
- Identify risks, service improvement opportunities, and operational efficiencies
- Ensure alignment with ITIL frameworks and telecommunications best practices
