"Are you a fluent French speaker looking for a work-from-home opportunity in customer service? Join a leading international streaming platform and become the first point of contact for viewers."
Starting date: 3rd September, work from home, although you must live nearby Lisbon.
What you'll do?
- Assist customers via phone, chat, and email;
- Provide account and application support;
- Troubleshoot technical and network-related issues;
- Respond accurately and professionally to customer queries;
- Handle complaints and resolve customer issues;
- Keep detailed records of customer interactions;
- Deliver an excellent customer experience and represent a global brand.
Requirements:
- French: C2 level + English: B2 level - mandatory;
- Previous customer service experience is an advantage;
- Comfortable working with technical issues and trouble shooting;
- Must already have a Portuguese NIF and NISS for health insurance enrollment;
- Fiber Internet Connection.
What’s offered?
- Salary: €930 gross × 14 months or €1,085 gross × 12 months
- Productivity bonus of up to €100 gross/month;
- €7.63 net/day meal allowance on a meal card;
- Health insurance from day 1, paid monthly;
- Health insurance free after 6 months of contract;
- 6-month contract renewable;
- Accommodation for a maximum period of 12 months is offered for candidates coming from abroad;
- Work-from-home position;
- Schedule: Monday–Sunday, 7:00 AM–9:00 PM;
- 2 rotational days off.
Interested? Send us your CV and apply now!
Job Type: Full-time
Pay: 1,085.00€ - 1,185.00€ per month
Work Location: Remote
