Location: Portugal | Full Remote
About Us
At Manpower, we don’t just offer jobs — we offer opportunities to grow. As a global leader in workforce solutions, we partner with some of the world’s most respected brands. Join a multicultural and dynamic team where people come first, and every day brings a new challenge.
Your Mission
As a German Customer Service & Sales Advisor, you’ll support customers throughout the post-purchase process and play a key role in driving product and accessory sales. Whether resolving issues or recommending the right solution, you’ll be at the heart of delivering an excellent customer experience.
What You’ll Do:
- Assist customers in German with delivery issues, returns, billing concerns, and product support.
- Resolve cases involving delayed shipments, damaged items, payment problems, and incorrect charges.
- Sell our client’s products and accessories by matching customer needs with the right solutions.
- Proactively guide customers through their buying journey with clarity and confidence.
- Promote and sell add-ons such as chargers, cases, and cables as essential complements.
- Listen actively to identify sales opportunities and handle objections with professionalism.
- Close sales by making tailored recommendations that add value and feel natural.
- Stay up to date on our client’s products, technology, and offerings to provide expert advice.
- Collaborate with your team to meet individual and collective performance goals.
- Turn each interaction into a positive customer experience that builds trust and loyalty.
Who You Are:
- Fluent in German (mandatory) and able to communicate well in English (minimum B2).
- A skilled communicator with strong sales instincts and a customer-first mindset.
- Naturally empathetic, persuasive, and solution-oriented.
- Organized, resilient, and capable of thriving in a fast-paced environment.
- Available to work rotating shifts Monday to Saturday, between 8:00 a.m. and 7:00 p.m. (8 hours/day)
- Have access to fiber internet with wired connection suitable for remote work.
- Hold European citizenship or a valid residence/work permit in Portugal.
- Completed 12th grade (high school diploma) or equivalent.
What We Offer:
- Specialized training and continuous development.
- Employment contract with a competitive salary.
- Meal allowance.
- Performance bonuses.
- A dynamic and friendly work environment.
- Long-term job stability and real opportunities for career progression.
- Fun and engaging company initiatives to keep you motivated.
Ready to turn challenges into great experiences?
Apply now and join our team!
Pagamento: De 1 300,00€ por mês
Benefícios:
Idioma:
- Alemão (Obrigatório)
- Inglês (Obrigatório)
Localização do trabalho: Presencial
